---
schema_version: "1"
id: 9ba1ab52abd4c6d16d1fd850db6fdfd8e5a6e9d544d56f6a6a2cb6537cb25f5b
title: Enable and Configure Capacity-Based Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_set_up_capacity_based_scheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_set_up_capacity_based_scheduling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 35da9a18a2633cae2a496835853c62954df92f1e0b8f866ab2feafe6a534ff17
description: Control the number of appointments that can be scheduled for a given shift and type of work. Service resources can control the number of appointments per shift to meet customer needs. Territory managers can choose whether to distribute capacity in a shift for a work topic or across multiple work topics
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Enable and Configure Capacity-Based Scheduling

Control the number of appointments that can be scheduled for a given shift and type of work. Service resources can control the number of appointments per shift to meet customer needs. Territory managers can choose whether to distribute capacity in a shift for a work topic or across multiple work topics

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

- **[Prerequisites to Enable Capacity-Based Scheduling](https://help.salesforce.com/s/articleView?id=platform.ls_prereqs_capacity_based_scheduling.htm&release=264.0.0&type=5)**  
    Before you use capacity-based scheduling, perform these prerequisites.
- **[Considerations for Capacity-Based Scheduling](https://help.salesforce.com/s/articleView?id=platform.ls_considerations_for_capacity_based_scheduling.htm&release=264.0.0&type=5)**  
    An appointment is assigned to a shift and service resource based on the shift’s availability and capacity. When a particular shift or work type reaches capacity, the additional appointments are scheduled in the next ‌shift or with another service resource with available capacity.
- **[Enable ‌Capacity-Based Scheduling](https://help.salesforce.com/s/articleView?id=platform.ls_enable_capacity_based_scheduling.htm&release=264.0.0&type=5)**  
    To view and control the number of service appointments at a shift and work-type level, enable capacity-based scheduling.
- **[Available Limits for Capacity-Based Scheduling](https://help.salesforce.com/s/articleView?id=platform.ls_available_limits_for_capacity_based_scheduling.htm&release=264.0.0&type=5)**  
    Capacity-based scheduling provides two types of limits that can be set for a service territory to validate capacity.
- **[Set the Capacity Limit for a Service Territory](https://help.salesforce.com/s/articleView?id=platform.ls_set_the_capacity_limit_for_a_service_territory.htm&release=264.0.0&type=5)**  
    Specify the number of appointments that can be scheduled for a shift work type.
- **[Add the Shift Capacity Component](https://help.salesforce.com/s/articleView?id=platform.ls_add_the_shift_capacity_component.htm&release=264.0.0&type=5)**  
    Add the Service Territory Capacity Summary component to view shift capacity information for a service resource or service territory.
- **[Set Capacity for Shifts](https://help.salesforce.com/s/articleView?id=platform.ls_set_capacity_for_shifts.htm&release=264.0.0&type=5)**  
    For each shift, set the number of appointments that can be booked for a particular work type.