---
schema_version: "1"
id: e8ad755523fcd6828cbc556f6d55fc442a04ac46db7b9a14ee8587a07bc6089a
title: Reassign an Outbound Appointment in Salesforce Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_reassign_outbound_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_reassign_outbound_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 82ffde82bcdcc958c47a2d827b42042eb60b0898a1884e90246d870d89349ba4
description: Reassign a service appointment to change the primary service resource when the assigned service resource is unavailable.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Reassign an Outbound Appointment in Salesforce Scheduler

Reassign a service appointment to change the primary service resource when the assigned service resource is unavailable.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d11977e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d11977e58 ">To run appointment flows:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d11977e58 ">Run Flows</td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d11977e58 ">To create and modify appointments in Salesforce Scheduler:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d11977e58 ">
              <ul>
                <li>Read, Create, and Edit on service appointments</li>
                <li>Read on accounts, contacts, operating hours, service resources, service territories,
                  work types, and work type groups</li>
              </ul>
            </td>
          </tr>
        </tbody>
      </table>

Before you reassign a service appointment

- Clone the Outbound Modify Appointment flow, and set the value of the changeServiceResource variable to true. Then, save and activate the flow.
- To launch the cloned Outbound Modify Appointment flow, create the Change Service Resource quick action for the Service Appointment object. Then, add the Change Service Resource quick action button to the Service Appointment page layout.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png)

Note Salesforce Scheduler doesn’t support changing service resources for anonymous and multi-resource appointments.

1. On the Service Appointments tab, click the service appointment that you want to reassign.
2. On the record page, click the **Change Service Resource** quick action.
3. Select another service resource, and then click **Next**.
    
    The Same Slot Available column indicates if the service resource is available at the time slot that was selected for the appointment.
4. Review the service appointment details, click **Next**, and then click **Finish**.

#### See Also

- [Set Up the Outbound Modify Appointment Flow](https://help.salesforce.com/s/articleView?id=platform.ls_modify_action.htm&release=264.0.0&type=5 "To give your users access to the Outbound Modify Appointment flow, add the Modify Service Appointment action to the service appointment page layout.")
- [Create a Quick Action to Launch the Flow](https://help.salesforce.com/s/articleView?id=platform.ls_create_flow_action.htm&release=264.0.0&type=5 "With quick actions, you can launch and navigate through workflows and perform a series of actions with just a few clicks. For example, to generate invitations quickly, create a quick action for generating the appointment invitation flow.")
- [Flow Screen Component: Select Service Resource](https://help.salesforce.com/s/articleView?id=platform.ls_flowscreencmp_select_srvc_resource.htm&release=264.0.0&type=5 "Enables users to select a service resource (appointment attendee).")