---
schema_version: "1"
id: cb1a13f3212fb366308b6555d8bca639b9eea12df7bac2b770e24ab8d35d893a
title: Reassign Multiple Service Appointments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_reassign_multiple_service_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_reassign_multiple_service_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5c930a5bb8f180cbce79a275c1964a8adfe87bde6b8e34e0d037dc36ec816fbd
description: Reassign multiple service appointments of a service resource to change the primary or required service resource. You can either select a preferred service resource to reassign service appointments or reassign service appointments to the service resources that Salesforce Scheduler suggests based on the availability.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Reassign Multiple Service Appointments

Reassign multiple service appointments of a service resource to change the primary or required service resource. You can either select a preferred service resource to reassign service appointments or reassign service appointments to the service resources that Salesforce Scheduler suggests based on the availability.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d33932e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33932e58 ">To run appointment flows:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33932e58 ">Run Flows</td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33932e58 ">To create and modify appointments in Salesforce Scheduler:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33932e58 ">
              <ul>
                <li>Read and Edit on service appointments</li>
                <li>Read on accounts, contacts, engagement channel types, operating hours, service
                  resources, service territories, work types, and work type groups</li>
              </ul>
            </td>
          </tr>
        </tbody>
      </table>

Here are some things to keep in mind when you reassign multiple appointments.

- Multiple service appointment reassignments don’t support concurrent scheduling.
- You can’t reassign an appointment with the In Progress, Canceled, or Completed status.
- Salesforce Scheduler doesn’t support the Reassign Multiple Service Appointments flow on mobile devices.

1. Perform an action.
    - On the Service Appointment tab, click **Reassign Service Appointments**.
    - On a Service resource’s record page, click **Reassign Service Appointments**.
2. Filter service appointments.
    1. Select a start date and end date, and a service territory.
    2. Select a service territory member whose appointments you want to reassign.
        
        If you launch the Reassign Multiple Service Appointments flow from the service resource’s record page, the Service Territory Member field defaults to the selected service resource.
3. If you want to specify a service resource preferred for appointment reassignment, select **Add preferred service territory member**, and then select a service territory member.
4. Click **Next**.
    
    The page lists service appointments categorized by work type groups. If the Salesforce Scheduler for Health Cloud setting is enabled, the page categorizes the appointments based on work types. You can select a work type group or work type to list all its related service appointments based on the search criteria.
5. Select the service appointments, and then select the service resource in the Alternative Service Resource column.
    
    The Alternative Service Resource column lists the service resources available for the same time slot. When you select a preferred service territory member, the column shows the preferred service territory member if they’re available. Otherwise, the column shows the next available service resource. If no resources are available, the column shows None.
6. Click **Reassign Service Appointments**, and then click **Next**.
7. Click **Finish**.