---
schema_version: "1"
id: 08c1749488b979beb4ef0a6f5406323d7a84cf0ed306493e813e73f1d85c7db2
title: Reassign an Inbound Appointment in Salesforce Scheduler
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_reassign_inbound_appointments.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_reassign_inbound_appointments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e4109723fa3666ec4c6f731ad225eddd41c299eb13ae4c065e584e97c4f20382
description: Customers, partners, and prospects can change the primary service resource when the assigned service resource is unavailable.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Reassign an Inbound Appointment in Salesforce Scheduler

Customers, partners, and prospects can change the primary service resource when the assigned service resource is unavailable.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d40239e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40239e58 ">To run appointment flows:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40239e58 ">Run Flows</td>
          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d40239e58 ">To create and modify appointments in Salesforce Scheduler:</td>
            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d40239e58 ">
              <ul>
                <li>Read, Create, and Edit on service appointments</li>
                <li>Read on accounts, contacts, operating hours, service resources, service territories,
                  work types, and work type groups</li>
              </ul>
            </td>
          </tr>
        </tbody>
      </table>

Before you reassign a service appointment, ensure that you’ve cloned the Inbound Modify Appointment flow and set the value of the changeServiceResource variable to true. Then, save and activate the flow.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png)

Note Salesforce Scheduler doesn’t support changing service resources for anonymous and multi-resource appointments.

1. On the Service Appointments tab, click the service appointment that you want to reassign.
2. Click **Change Service Resource**.
3. Select another service resource, and then click **Next**.
    
    The Same Slot Available column indicates if the service resource is available at the time slot that was selected for the appointment.
4. Review your service appointment details, click **Next**, and then click **Finish**.

#### See Also

- [Flow Screen Component: Select Service Resource](https://help.salesforce.com/s/articleView?id=platform.ls_flowscreencmp_select_srvc_resource.htm&release=264.0.0&type=5 "Enables users to select a service resource (appointment attendee).")