---
schema_version: "1"
id: 6bd19460df408ae15ff112aad1fb2442dd1f7192f19f2cd9ca59d1f47c5d3629
title: Multiple Service Resource Events
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_multi_attendee_event.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_multi_attendee_event.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6bceab7b4aba65896204e7eaa536b458c596114a30f1f9463bc064a0a2d74c5a
description: After enabling the Multiple Service Resource Event setting, Scheduler groups individual events and lists all attendees (service resources) under a single event.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Multiple Service Resource Events

After enabling the Multiple Service Resource Event setting, Scheduler groups individual events and lists all attendees (service resources) under a single event.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d18607e66">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18607e66 ">To view event:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18607e66 ">Access Activities</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18607e66 ">To create event:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18607e66 ">Edit Events</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18607e66 ">For external users, to view other service resources in an event</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18607e66 ">Organization-Wide Defaults for Users to Public Read Only for Default External
              Access</td>

          </tr>
        </tbody>
      </table>

When the Multiple Service Resource Event setting is enabled, each service resource can view the list of all service resources in the corresponding event. When this setting isn’t enabled, Scheduler creates individual calendar events for each service resource that's assigned to a service appointment.

The primary service resource of the service appointment is called the event organizer in the Salesforce Calendar. The rest of the service resources who are invited to the event are called event attendees. Attendees can view and set reminders for the events in their respective calendars.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png)

Note Attendees only refer to service resources and doesn’t correspond to contact or leads.

In multi-resource scheduling, you can pull in service resources with specific expertise. For example, a wealth manager pulls in a real estate specialist for their client’s investment discussion. In such scenarios where multiple resources are part of the appointment, it’s easier to reschedule or modify a service appointment if you can view the complete list of attendees.

![Multiple attandee event calendar](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_multi_attendee_event.png)

- **[Considerations for Multiple Service Resource Events](https://help.salesforce.com/s/articleView?id=platform.ls_considerations_multi_attendee_event.htm&release=264.0.0&type=5)**  
    Here are some things to keep in mind for events that have multiple service resources.
- **[Prerequisites to Enable Multiple Service Resource Event Setting](https://help.salesforce.com/s/articleView?id=platform.ls_prereqs_multiple_attendee_event.htm&release=264.0.0&type=5)**  
    Before you enable the Multiple Service Resource Event setting in your production org, enable the setting in a sandbox and then test its features.
- **[Enable Multiple Service Resource Event Setting](https://help.salesforce.com/s/articleView?id=platform.ls_enable_multi_attendee_event_settings.htm&release=264.0.0&type=5)**  
    To group individual events and view the list of all service resources under a single event, enable the Multiple Service Resource Event setting.