---
schema_version: "1"
id: a6764e9592bc896c06b54b0f599fdc6fe92909bbe3ff639a6b4c9282171cf788
title: Manage Waitlists
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_manage_waitlists.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_manage_waitlists.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c3370d6d08c846fa9716459a53920024d8615ec2c3529add4e524248c8c7bbfe
description: Waitlists are virtual queues that a greeter uses to check in drop-in customers and to notify service resources while the customers wait in the lobby. Territory managers can create waitlists for their service territories and relate work types and service resources to these waitlists.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Manage Waitlists

Waitlists are virtual queues that a greeter uses to check in drop-in customers and to notify service resources while the customers wait in the lobby. Territory managers can create waitlists for their service territories and relate work types and service resources to these waitlists.

- **[Create Waitlists for a Service Territory](https://help.salesforce.com/s/articleView?id=platform.ls_create_waitlist_for_service_territory.htm&release=264.0.0&type=5)**  
    Greeters can route drop-in customers to the appropriate service resources by using waitlists.