---
schema_version: "1"
id: 2890dd9b9e955412acc868c72bc44913b51046d974491adf7446be2aca07a9b8
title: Estimate Wait Times
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_lobby_management_estimate_wait_times.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_lobby_management_estimate_wait_times.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d0289497a9c93efa66cc2c16e9e85649622a3d20ea265c02a89b2f6099cdeb12
description: When a customer joins a queue, Lobby Management can calculate and estimate their wait time.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Estimate Wait Times

When a customer joins a queue, Lobby Management can calculate and estimate their wait time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

Greeters and customers can view and refresh the estimated wait time from these pages.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d17131e67">Persona</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d17131e70">Where to View Estimated Wait Times? </th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d17131e67 ">Greeters</td>

          <td data-label="Where to View Estimated Wait Times?" class="slds-cell-wrap" style="vertical-align:top;" headers="d17131e70 ">Lobby Management dashboard</td>

        </tr>
        <tr class="">
          <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d17131e67 ">Guest Users</td>

          <td data-label="Where to View Estimated Wait Times?" class="slds-cell-wrap" style="vertical-align:top;" headers="d17131e70 ">Self check-in experience</td>

        </tr>
        <tr class="">
          <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d17131e67 ">Authenticated Users</td>

          <td data-label="Where to View Estimated Wait Times?" class="slds-cell-wrap" style="vertical-align:top;" headers="d17131e70 ">
            <p>Self check-in experience</p>
            <p style="margin-bottom:0;">My Appointments page</p>
          </td>

        </tr>
      </tbody>
    </table>