--- schema_version: "1" id: 9c364d6f807866653546cf8a9301ca719b2f30c8b848cc64794305e03d9af0d8 title: Data Model Overview collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_data_model_diagram.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_data_model_diagram.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: d5f1208834cb57912e1d1195da8c3d02d0ce022b221429452d2a079bb060cfc9 description: Learn about the objects and relationships within the Salesforce Scheduler data model that represent appointments and employees who can be scheduled to attend appointments. products: - Scheduler - Salesforce Platform release: "264" --- # Data Model Overview Learn about the objects and relationships within the Salesforce Scheduler data model that represent appointments and employees who can be scheduled to attend appointments. ### Required Editions
Available in: Lightning Experience.
Available in: Enterprise and Unlimited Editions
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png) Note Not all object fields are shown in this data model diagram. Check out the [Object Reference](https://developer.salesforce.com/docs/atlas.en-us.salesforce_scheduler_developer_guide.meta/salesforce_scheduler_developer_guide/salesforce_scheduler_objects_overview.htm) for object fields and their descriptions. ![data model](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/scheduler/images/ls_data_model.png) View the [Salesforce Scheduler data model](https://developer.salesforce.com/docs/platform/data-models/guide/salesforce-scheduler.html) in the Salesforce Developer documentation. ## Salesforce Scheduler Objects With Salesforce Scheduler, you get access to a suite of standard Salesforce objects. Salesforce Scheduler shares these objects with Field Service. | Object Name | Description | Tab in Salesforce? | | --- | --- | --- | | Appointment Invitation | An invitation URL that’s created for customers who can use it to book appointments. |   | | Appointment Invitee | A service resource (employee or contractor) or an asset that's assigned to an appointment invitation. |   | | Appointment Topic Time Slot | A time period on a specified day of the week when an appointment topic within a service territory is available for appointment. |   | | Assigned Resource | An employee attendee (service resource) that is assigned to a service appointment. |   | | Engagement Channel Type | A channel through which a customer can be reached for communication. |   | | Engagement Channel Work Type | A work type associated with a particular engagement channel type. |   | | Holiday | A time period during which a service resource is unavailable for appointment booking. |   | | Operating Hours | Specific hours of a day during which appointments can be scheduled. You can define operating hours for service territories, service territory members, work types, and accounts. | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/resources-global/_corporate/images/checkmark.png) | | Operating Hours Holiday | A time period for which a service territory and service resources exclusive to the service territory are unavailable for appointment booking. |   | | Resource Absence | A vacation day or holiday when an employee attendee (service resource) is unavailable. |   | | Service Appointment | An appointment booked through Salesforce Scheduler. | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/resources-global/_corporate/images/checkmark.png) | | Service Resource | An employee from your organization, such as a loan officer, investment advisor, doctor, nurse practitioner, or retail store specialist, who attends appointments with clients. | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/resources-global/_corporate/images/checkmark.png) | | Shift | A shift for service resource scheduling. |   | | Shift Engagement Channel | An engagement channel type associated with a particular shift. |   | | Shift Work Topic | A work topic (work type or work type group) associated with a particular shift. |   | | Skill | A skill, expertise, or certification available in your organization. When the Match Skills scheduling policy rule is enforced, only employees with the right skills are assigned to appointments. |   | | Service Resource Skill | A skill assigned to a service resource. You can specify skill level and expiration. |   | | Skill Requirement | A skill that is required to attend appointments dealing with a particular topic. Skill requirements can be added to work types. |   | | Service Territory | Branch or office locations where your appointment attendees operate from or meet customers. | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/resources-global/_corporate/images/checkmark.png) | | Service Territory Member | A service resource who is assigned to a particular service territory. |   | | Service Territory Work Type | A work type associated with a particular service territory. |   | | Time Slot | A period in a day when an appointment can be scheduled. Operating hours consist of one or more time slots. |   | | Work Type | Appointment templates that link appointment topics (work type groups) with particular locations (service territories) and define key parameters such as appointment duration, preparation and wrap-up buffers, and availability timings. | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/resources-global/_corporate/images/checkmark.png) | | Work Type Group | A general appointment category or topic such as home loan or investment. | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/resources-global/_corporate/images/checkmark.png) | | Work Type Group Member | A work type that belongs to a particular work type group. |   |