---
schema_version: "1"
id: dfef2b088b1a8c799086ddd6b5496a273a2ae7250632615c1def063a157c6fe2
title: Customize the Lobby Management Page
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_customize_lobby_management_page.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_customize_lobby_management_page.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e1ccf821fef504b7040955625b8badff16192a214b6b1c0beeb0d6241a407a85
description: Choose which fields you want to show for the service appointment and waitlist participant cards on the lobby management tab. You can also configure the button names and define the wait time durations.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Customize the Lobby Management Page

Choose which fields you want to show for the service appointment and waitlist participant cards on the lobby management tab. You can also configure the button names and define the wait time durations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Lightning App Builder, and then select **Lightning App Builder**.
2. Click **New**.
3. Select **App Page**, and then click **Next**.
4. Name the page, such as Custom Lobby Management, and then click **Next**.
5. From the Standard pages, select **One Region**, and then click **Done**.
6. From the Standard Components panel, drag Lobby Management onto the canvas.
7. In the right pane, choose how you want to customize the page. <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <tbody><tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e130">Service Appointment Fields</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e130">To change which service appointment fields are shown, click
              <strong class="uicontrol">Select</strong>, and then move up to two fields from the Available
              column to Selected. The Available column shows both standard and custom fields for the
              service appointment object.
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e142">Waitlist Participant Fields</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e142">To change which waitlist participant fields are shown, click
              <strong class="uicontrol">Select</strong>, and then move up to 10 fields from the Available
              column to Selected. The Available column shows only the custom fields for the waitlist
              participant object.
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e154">Custom Ordering Field</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e154">
              <p>Map a custom field on the waitlist participant object to replace the
                system-generated sequence number in the card header. When mapped, Lobby Management
                hides the standard 1., 2., 3. prefix and shows the field value instead. </p>
              <p>For more information, see <a href="https://help.salesforce.com/s/articleView?id=platform.ls_customize_waitlist_participant_card_sequence.htm&amp;release=264.0.0&amp;type=5" title="Use a custom field on the waitlist participant object to replace the system-generated 1, 2, 3 prefix on waitlist participant cards. Lobby Management renders whatever value the mapped field contains, so your business logic decides what each card shows.">Customize the Sequence Number on Waitlist Participant Cards</a>.</p>
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e173">Check In Button Flow for Waitlists </th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e173">Select a flow to use to check in participants instead of the default check in
              flow. </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e182">Scheduled Service Appointment Card Custom Actions </th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e182">Select which custom flow actions are shown in the appointment card of the
              scheduled service appointments list. </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e192">Scheduled Service Appointment Card Default Actions </th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e192">Select which default actions to hide in the appointment card of the scheduled
              service appointments list. </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e201">Waitlist Participant Card Custom Actions </th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e201">Select which custom flow actions are shown in the waitlist participant card of
              the waitlist. </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e210">Waitlist Participant Card Default Actions </th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e210">Select which default actions are hidden in the waitlist participant card of the
              waitlist. </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e219">Hide the show topics with no participants checkbox</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e219">By default, greeters see a checkbox they can toggle to hide topics with no
              participants. Turn on this option to hide that checkbox from greeters so they can’t
              toggle it.</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e228">Activate Waitlist Button Label</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e228">Enter a label for the button to view the details of a waitlist and activate it.
              <p>Default: View and Activate</p>
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e239">Check In Button Label</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e239">Enter a label for the button to check in customers with scheduled appointments
              and drop-in customers. <p>Default: Check in</p>
            </td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e251">Wait Time Duration for No Show</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e251">Enter the duration in minutes after which the service appointment card shows the
              Not yet arrived icon. The icon indicates that the scheduled appointment start time and
              wait time duration have passed, but the customer hasn’t arrived at the service
              territory.</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d47548e126-option" id="d47548e260">Wait Time Duration to Reassign Service Resource</th>

            <td style="vertical-align:top;" headers="d47548e126-desc d47548e260">Enter the duration in minutes after which the service appointment card shows the
              wait time in red. Red indicates that the customer has checked in and the scheduled
              appointment start time and wait time duration have passed, but the service resource
              hasn’t attended to the customer.</td>

          </tr>
        </tbody></table>
8. Save your changes, and then click **Activate**.
9. On the Activation: Custom Lobby Management page, click **Lightning Experience**, and then add the page to the Lightning Apps.
10. Save your changes.