--- schema_version: "1" id: 191ef36d9a11eba1eda7d0ce27b99f18fc82445b160bae8962b6bdb635c99b92 title: Customize Standard Flow Templates collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_customize_flows.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_customize_flows.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2483d8da883594aa6f60db99aa414dd06ad89c06f267231143e48503fbb7c2e5 description: The flows in Salesforce Scheduler are installed as standard flow templates. You can customize any of the flows to suit your business needs. products: - Scheduler - Salesforce Platform release: "264" --- # Customize Standard Flow Templates The flows in Salesforce Scheduler are installed as standard flow templates. You can customize any of the flows to suit your business needs. ### Required Editions

Available in: Lightning Experience.

Available in: Enterprise and Unlimited Editions

User Permissions Needed
To open, edit, or create a flow in Flow Builder:	Manage Flow
To run a flow:	Run Flows

To customize a flow, create a flow based on a standard flow template. 1. From Setup, in the Quick Find box, enter Flows, select **Flows**, and then **New Flow**. 2. Select **Use a Template**, and click **Next**. 3. Select the template that you want to customize, and click **Create**. 4. Customize the flow according to your business requirements. For example, you can use these global flow variables for some quick customizations. - If you customize the flow to use the flow components in a different order or remove any of the steps in the standard flows, then these flow variables might not work as designed. - The flow variables listed in the table are available in all Salesforce Scheduler flows.

Flow Variable	Description
allowAnonymousBooking	Enable automatic service resource assignment to let your users schedule appointments without having to choose a service resource. To skip the resource selection page and automatically assign service resources, set allowAnonymousBooking to `True` and allowResourceBooking to `False`. To give users the option to choose between automatic resource assignment and manual resource selection, set both allowAnonymousBooking and allowResourceBooking to `True`. For more information, see Enable Automatic Resource Assignment and Anonymous Scheduling.
allowResourceBooking	Give users the option to manually select a service resource. To skip the resource selection page and automatically assign service resources, set allowAnonymousBooking to `True` and allowResourceBooking to `False`. To give users the option to choose between automatic resource assignment and manual resource selection, set both allowAnonymousBooking and allowResourceBooking to `True`. For more information, see Enable Automatic Resource Assignment and Anonymous Scheduling.
showServiceResource	Set to `False` to hide assigned service resources’ names on the appointment review page. For more information, see Enable Anonymous Resource Scheduling.
distanceUnit	Set to `km` or `mi` to show distances on the service territory selection page in kilometers or miles. If you don’t enter a value or enter any other value, distances are shown in miles.
SchedulingPolicyName	Specify a scheduling policy’s developer name to invoke it from the flow.
WorkTypeGroupId	Specify the ID of a work type group to preselect it on the Select Work Type Group page.
showTimeZonePicklist	Set to `True` to show a list of time zones supported in Salesforce on the appointment time slot page. Users can select a time zone from the list. Set to `False` to hide the list. When the list is hidden, the time slots are shown in the user’s (appointment scheduler’s) time zone.

5. Click **Show Advanced** and then make sure that **Salesforce Scheduler Flow** is selected as the Type. 6. Save the flow. 7. Activate the flow. 1. In the list of flows, click the name of the new flow. 2. Under Flow Versions, next to the latest version of the flow, click **Activate**. Create a Schedule Appointment action and add it to the relevant object’s page layout. #### See Also - [Set Up a Custom Outbound Flow (Optional)](https://help.salesforce.com/s/articleView?id=platform.ls_create_custom_action.htm&release=264.0.0&type=5 "To give your users access to a customized version of the Outbound New Appointment flow or Outbound Modify Appointment standard flow template, create an action and add it to the relevant page layout.")