---
schema_version: "1"
id: d51e20b67d73463b54a347a60a3e291b35acda1b055a490881ba5db660bddf16
title: Create an Action to Send Service Appointment Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_create_send_channel_message_action.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_create_send_channel_message_action.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cd411107c34265e316fd71bff157d7aef6f18609bde0a250379f0a09d3a5544a
description: Send email notifications with the appointment information to the assigned service resources and the related records.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Create an Action to Send Service Appointment Notifications

Send email notifications with the appointment information to the assigned service resources and the related records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d23901e66">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23901e66 ">To open, edit, or create a flow in Flow Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23901e66 ">Manage Flow</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23901e66 ">To run a flow:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23901e66 ">Run Flows</td>

          </tr>
        </tbody>
      </table>

1. In Flow Builder, from the Elements panel, drag **Action** onto the canvas.
2. For Filter By, select **Messaging**.
3. For Action, select **Send Channel Message**.
4. Enter a name, such as Service Appointment Notification, and an API name, such as Service\_Appointment\_Notification.
5. Configure the notification type.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <thead class="slds-text-title_caps ">
              <tr><th class="slds-cell-wrap" scope="col" id="d23901e147">Field</th>
              <th class="slds-cell-wrap" scope="col" id="d23901e150">Value</th>
            </tr></thead>
            <tbody><tr class="">
              <td class="slds-cell-wrap" data-label="Field" headers="d23901e147">Engagement Channel</td>
              <td class="slds-cell-wrap" data-label="Value" headers="d23901e150">
                <kbd>Email</kbd>
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap" data-label="Field" headers="d23901e147">Message Template ID</td>
              <td class="slds-cell-wrap" data-label="Value" headers="d23901e150">Record ID of the email template, for example:
                <kbd>00XRM0000011a0t</kbd>.
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap" data-label="Field" headers="d23901e147">Message Type Handler</td>
              <td class="slds-cell-wrap" data-label="Value" headers="d23901e150">To send one email to all recipients, enter <kbd>Appointment
                  Confirmation Single Email</kbd>. <p>To send an individual email to each
                  recipient, enter <kbd>Appointment Confirmation</kbd>.</p>
                <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                  <div class="slds-media slds-media_responsive">
                    <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png" alt="Note"></span></div>
                    <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> The
                      message type handler generates and attaches the ICS file for the service
                      appointment to the email template.</div>
                  </div>
                </div>
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap" data-label="Field" headers="d23901e147">Recipient IDs</td>
              <td class="slds-cell-wrap" data-label="Value" headers="d23901e150">
                <kbd>{!recipientIds}</kbd>
                <p>You can specify up to 10 records for
                  the Contact, Account, Lead, or User type. The action element doesn’t support other
                  record types.</p>
              </td>
            </tr>
          </tbody></table>
6. Turn on **Related record IDs**, and then enter {!relatedRecordIds}.
    
    You can store up to three related record IDs in the relatedRecordIds variable.
7. Click **Done**.
8. Connect the Set Related Records Assignment element with the Service Appointment Notification element.
9. Save your changes, and then activate the flow.