---
schema_version: "1"
id: 25efcdce94224c0866da63396c32154ef1836a6a0eeb91dd397105bb20c9a787
title: Considerations for Capacity-Based Scheduling
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_considerations_for_capacity_based_scheduling.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_considerations_for_capacity_based_scheduling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 668f869b269341026189ab5832da63889acc10b56c50d9e54a380f330473f4a9
description: An appointment is assigned to a shift and service resource based on the shift’s availability and capacity. When a particular shift or work type reaches capacity, the additional appointments are scheduled in the next ‌shift or with another service resource with available capacity.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Considerations for Capacity-Based Scheduling

An appointment is assigned to a shift and service resource based on the shift’s availability and capacity. When a particular shift or work type reaches capacity, the additional appointments are scheduled in the next ‌shift or with another service resource with available capacity.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

When using capacity-based scheduling, keep these considerations in mind.

- When shifts overlap, either partially or completely, the default capacity is the sum of the capacities of the overlapping shifts. For example, if Shift A has a capacity of 5 and overlaps with Shift B which has a capacity of 3, the default capacity during the overlapping period is 8. To ensure accurate capacity management, adjust the capacity of the overlapping shifts.
- Enabling capacity limits midway through a shift lifecycle impacts existing appointments. Ensure that scheduled appointments are reassessed so that they meet capacity.
- Capacity-based scheduling doesn’t support the **All topics supported** field on shift work topics.
- Use the shift approval process to ensure that any shift changes, such as adding or modifying shifts, go through a formal approval workflow.
- When calculating capacity consumption, drop-in appointments aren't considered in the calculation.