---
schema_version: "1"
id: b1ee849fa4b700d8534f072707c840377b25792f9409b34de269059124a75ba7
title: Configure the Modify Guest Service Appointment Flow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_configure_modify_guest_service_appointment.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_configure_modify_guest_service_appointment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7c3b2f2a49bf8819900786f1672a905a5f6cbc67637dcb541dbe47e208c7bc92
description: Assign the confirmation email notification templates that are sent to the guest users when they modify or cancel their appointments. The email notification templates include a link that invokes the Inbound New Guest Appointment flow. To invoke the flow, set the URL for the experience site that has the Inbound New Guest Appointment flow added.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Configure the Modify Guest Service Appointment Flow

Assign the confirmation email notification templates that are sent to the guest users when they modify or cancel their appointments. The email notification templates include a link that invokes the Inbound New Guest Appointment flow. To invoke the flow, set the URL for the experience site that has the Inbound New Guest Appointment flow added.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13947e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13947e66 ">To open, edit, or create a flow in Flow Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13947e66 ">Manage Flow</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13947e66 ">To run a flow:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13947e66 ">Run Flows</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Flows, and then select **Flows**.
2. To edit the Modify Guest Service Appointment flow, click the name of the flow.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png)
    
    Note Before you edit a flow, you must deactivate it.
    
    The flow opens in the flow builder and you can edit it.
3. In the Flow Builder, under Toolbar, click **Manager**.
4. Under Variables, set these variables:
    1. Set the ModifyAppointmentEmailTemplate variable to SalesforceSchedulerModifyApptEmailTemplate.
    2. Set the ModifyAppointmentFlowUrl variable to the URL configured in the experience site for modifying guest appointments.
    3. Set the CancelAppointmentEmailTemplateName variable to SalesforceSchedulerCancelApptEmailTemplate.
    4. Set the CreateServiceAppointmentUrl variable to the URL configured in the experience site for creating guest appointments.
5. Under Actions, click **Save Service Appointment**.
6. In the Set Input Values for the Selected Action section, set up these fields.
    1. Include the Modify Service Appointment Email Template field and set the ModifyAppointmentEmailTemplate variable as its value.
    2. Include the Modify Service Appointment URL field and set the ModifyAppointmentFlowUrl variable as its value.
    3. Include the Service Appointment Token field and set the svcApptToken variable as its value.
7. Under Actions, click **Cancel Service Appointment**.
8. In the Set Input Values for the Selected Action section, set up these fields.
    1. Include the Modify Service Appointment Email Template field and set the CancelAppointmentEmailTemplateName variable as its value.
    2. Include the Create Service Appointment URL field and set the CreateServiceAppointmentUrl variable as its value.
9. Under Screens, click **Display Cancellation Confirmation**.
10. Under Screen Properties, expand Configure Footer, deselect Show Footer, and then click **Done**.
11. Under Screens, click **Display Service Appointment Modifying Confirmation**.
12. Under Screen Properties, expand Configure Footer, deselect Show Footer, and then click **Done**.
13. On the header of the flow builder, click **Save As**.
14. Enter a label and API name for the flow.
15. Save your changes, and then activate the flow.