---
schema_version: "1"
id: 67700a9dd5031a62cd066cc10433b04a7005bc3810a14c0cd41fe6216d14cfc0
title: Configure Appointment Email Notifications with the ICS File
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_configure_email_notification_with_ics.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_configure_email_notification_with_ics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 16ac8a849ed9c6153238f06bf12eacb212f4cf97304042ec35cfb992abf7b944
description: Send internal and external users email notifications along with an Internet Calendar Scheduling (ICS) file for their upcoming appointments. The ICS file includes the appointment information, such as the date, time, and duration. You can configure a record-triggered flow to email a notification to a group of recipients or individually to each recipient.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Configure Appointment Email Notifications with the ICS File

Send internal and external users email notifications along with an Internet Calendar Scheduling (ICS) file for their upcoming appointments. The ICS file includes the appointment information, such as the date, time, and duration. You can configure a record-triggered flow to email a notification to a group of recipients or individually to each recipient.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

For example, this section walks you through creating a record-triggered flow that sends email notifications to the service resources assigned to a service appointment and the associated parent record.

1. **[Create a Record-Triggered Flow to Send Appointment Notifications](https://help.salesforce.com/s/articleView?id=platform.ls_create_record_triggered_flow_for_email_with_ics.htm&release=264.0.0&type=5)**  
    Use a record-triggered flow to notify users of an upcoming appointment. You can email a notification to a group of recipients or individually to each recipient.
2. **[Add Assigned Service Resources as Recipients](https://help.salesforce.com/s/articleView?id=platform.ls_assign_service_rsrc_as_email_recipients.htm&release=264.0.0&type=5)**  
    Retrieve the list of service resources assigned to a service appointment and add them as recipients to the email notification list.
3. **[Add Service Appointment’s Parent Record to the Appointment Notification Email List](https://help.salesforce.com/s/articleView?id=platform.ls_add_service_appnt_parent_record_as_recipients.htm&release=264.0.0&type=5)**  
    To add the parent record associated with the service appointment to the email notification list, create an Assignment element.
4. **[Identify the Service Appointment Record for Email Notifications](https://help.salesforce.com/s/articleView?id=platform.ls_assign_related_records_for_email_template.htm&release=264.0.0&type=5)**  
    To add appointment information in the email notification, identify the service appointment record.
5. **[Create an Action to Send Service Appointment Notifications](https://help.salesforce.com/s/articleView?id=platform.ls_create_send_channel_message_action.htm&release=264.0.0&type=5)**  
    Send email notifications with the appointment information to the assigned service resources and the related records.

#### See Also

- [General Email Limits](https://help.salesforce.com/s/articleView?id=000381534&type=1&language=en_US)
- [Single email daily limits for messages sent using API methods](https://help.salesforce.com/s/articleView?id=000384947&type=1&language=en_US)
- [Email Considerations for Sales Engagement](https://help.salesforce.com/s/articleView?id=sales.hvs_considerations_email.htm&type=5&language=en_US)