---
schema_version: "1"
id: f0a8e53d46c1abb59bd2149b1b8246bf148ae25dc8e7b6ae305be5ae7d9438a4
title: Configuration of Email Notifications for Unauthenticated Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_configure_email_for_unauthenticated_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_configure_email_for_unauthenticated_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2ef64277ad8ab2a066b046862bd0112c0b878183b503afdf28cef2811b8e0be8
description: To send notifications about upcoming video appointments to unauthenticated users, create a Record-Triggered flow on the Service Appointment object. Configure the flow to retrieve the recipient’s email address and the assigned service resource name. Then, update the service appointment record to add the service resource name to a custom field. You can then create an Apex action to send email notifications that use the available Virtual Appointment Email templates.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Configuration of Email Notifications for Unauthenticated Users

To send notifications about upcoming video appointments to unauthenticated users, create a Record-Triggered flow on the Service Appointment object. Configure the flow to retrieve the recipient’s email address and the assigned service resource name. Then, update the service appointment record to add the service resource name to a custom field. You can then create an Apex action to send email notifications that use the available Virtual Appointment Email templates.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png)

Note Always make sure that you provide a valid email address for each unauthenticated user. For more information, see [Add a user](https://help.salesforce.com/s/articleView?id=platform.adding_new_users.htm&type=5&language=en_US).

1. **[Create a Record-Triggered Flow](https://help.salesforce.com/s/articleView?id=platform.ls_create_record_triggered_flow.htm&release=264.0.0&type=5)**  
    Create a flow on the Service Appointment object so that you can configure email notifications.
2. **[Get Recipient’s Email Address](https://help.salesforce.com/s/articleView?id=platform.ls_get_recipient_email_address.htm&release=264.0.0&type=5)**  
    Retrieve the recipient’s email address from the lead record.
3. **[Get Service Resource ID](https://help.salesforce.com/s/articleView?id=platform.ls_get_service_resource_id.htm&release=264.0.0&type=5)**  
    Retrieve the service resource ID from the Assigned Resource object.
4. **[Get Service Resource Name](https://help.salesforce.com/s/articleView?id=platform.ls_get_service_resource_name.htm&release=264.0.0&type=5)**  
    Retrieve the name of the service resource from the service resource ID.
5. **[Update Service Appointment Record](https://help.salesforce.com/s/articleView?id=platform.ls_update_service_appointment_record.htm&release=264.0.0&type=5)**  
    Add the service resource name to the Comments field of the service appointment. You can customize the flow to add the service resource name to a custom field.
6. **[Create an Apex Class for the Apex Action](https://help.salesforce.com/s/articleView?id=platform.ls_create_apex_class_for_apex_action.htm&release=264.0.0&type=5)**  
    Create an Apex class that you can link to the Apex action. The email template name in the Apex class refers to the email templates that are used to send email notifications for video appointments to unauthenticated users. You can rename the template based on your setup.
7. **[Create an Apex Action to Send Email Notifications](https://help.salesforce.com/s/articleView?id=platform.ls_create_apex_action_to_send_emails.htm&release=264.0.0&type=5)**  
    Use the Apex class to create an Apex action that sends email notifications to unauthenticated users.

#### See Also

- [General Email Limits](https://help.salesforce.com/s/articleView?id=000381534&type=1&language=en_US)
- [Single email daily limits for messages sent using API methods](https://help.salesforce.com/s/articleView?id=000384947&type=1&language=en_US)
- [Email Considerations for Sales Engagement](https://help.salesforce.com/s/articleView?id=sales.hvs_considerations_email.htm&type=5&language=en_US)