---
schema_version: "1"
id: 7c68174d86b3a8670c9217bf440f9efb5e4da0154a5451b0236484f59b49bac9
title: Update Sharing Settings for Authenticated External Users Who Schedule Appointments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_comm_user_sharing_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_comm_user_sharing_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf425d06ee3a75285909f23ba5a035e659d49d0e28953a19b15d64594fb3a9c4
description: Use organization-wide default sharing settings to set the baseline external access for Salesforce Scheduler records.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Update Sharing Settings for Authenticated External Users Who Schedule Appointments

Use organization-wide default sharing settings to set the baseline external access for Salesforce Scheduler records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Sharing Settings, and then select **Sharing Settings**.
2. Under Organization-Wide Defaults, set the sharing settings as described in this table.
3. Under General User Permissions, select these permissions. <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
          <thead class="slds-text-title_caps ">
            <tr><th style="vertical-align:bottom;text-align:left;" id="d14692e80-option">Object</th>

            <th style="vertical-align:bottom;text-align:left;" id="d14692e80-desc">Default External Access</th>
          </tr></thead>
          <tbody><tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e93">Operating Hours</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e93">Public Read Only</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e102">Calendar</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e102">Show Details and Add Events</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e111">Service Appointment</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e111">Public Read/Write</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e120">Service Resource</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e120">Public Read Only</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e130">Service Territory</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e130">Public Read Only</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e139">Work Type</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e139">Public Read Only</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e148">Work Type Group</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e148">Public Read Only</td>

          </tr>
          <tr class="">
            <th style="vertical-align:top;" headers="d14692e80-option" id="d14692e157">User</th>

            <td style="vertical-align:top;" headers="d14692e80-desc d14692e157">Public Read Only<div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-scheduler-264-0-0-production-enus/0530be2f-891f-4263-a0d7-96ddca56a717/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span>
                    <p>Required only if the Event Management setting is enabled.</p>
                    <p>Ideally, it’s recommended to set the access level for user records via a sharing
                      rule.</p>
                  </div>
                </div>
              </div>
            </td>

          </tr>
        </tbody></table>
4. Save your changes.