---
schema_version: "1"
id: dd17c52bf13a998db550b5384aa9fe5713eb7ff21971ac04611808a4860b362f
title: Set Up Email Notifications for Agentforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_agentforce_set_up_appointment_email_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_agentforce_set_up_appointment_email_notifications.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d38b09d9ad354bfe1521119f82528996c742632330c5e69f1bda864125a6324c
description: For Agentforce to send email notifications, set up org-wide email addresses and add an email template to the flow that the agent action uses.
products:
  - Scheduler
  - Salesforce Platform
release: "264"
---
# Set Up Email Notifications for Agentforce

For Agentforce to send email notifications, set up org-wide email addresses and add an email template to the flow that the agent action uses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Lightning Experience</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Agentforce enabled.</td></tr></tbody></table>

1. Set up an org-wide email address.
    
    See [Setup Org-Wide Email Addresses](https://help.salesforce.com/s/articleView?id=sales.emailadmin_manage_orgwide_email_addresses.htm&type=5&language=en_US)
2. Identify the name of the email template that you want to use. If required, create a new email template for Agentforce.
    1. From Setup, in the Quick Find box, enter Classic Email Templates and select it.
    2. Find the template that you want to use and select it.
    3. Note the Template Unique Name.
3. Update the template for agentforce.
    1. Click **Edit HTML Version**.
    2. Update Hello, {!Lead.Name} to Hello, \[\[RECIPIENT\_NAME\]\].
    3. Remove the modification paragraph:
        
        ```
        <p>
               If you change your mind, you can <a target="_blank" href="[[MODIFY_APPT_FLOW_URL]]">modify or cancel</a> your service appointment.
               </p>
        ```
4. Update the Agentforce flows to add the email template.
    1. From Setup, in the Quick Find box, enter Flows and select it.
    2. Find the **Scheduler: Schedule Appointment with AI Agent** flow and select it.
    3. Open the **Schedule Appointment** action.
    4. Turn on **Email Template**.
    5. Enter the Template Unique Name that you noted.
    6. Save the flow.
    7. Repeat these steps for the **Scheduler: Cancel Appointment with AI Agent** flow.