--- schema_version: "1" id: 3fa0b7de7741335d36e4cf415d7f37e903249378af29a0039b2069756ba18296 title: Grant the Agentforce User Object and Field Access collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/ls_agentforce_grant_user_object_field_access.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.ls_agentforce_grant_user_object_field_access.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 0ac402e5dae888f63d999d272121682095e28a6adf195506c4cdf2495f8f6442 description: Grant the Agentforce user access to the objects and fields to schedule and modify appointments. products: - Scheduler - Salesforce Platform release: "264" --- # Grant the Agentforce User Object and Field Access Grant the Agentforce user access to the objects and fields to schedule and modify appointments. ### Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Agentforce enabled.

1. Grant the user access to these objects. | object | permissions | | --- | --- | | Account | Read | | Appointment Category | Read | | Appointment Topic Time Slot | Read | | Contact | Read | | Engagement Channel Type | Read | | Lead | Read, Create, Edit | | Operating Hours | Read | | Opportunity | Read | | Service Resource | Read | | Service Territory | Read | | Shift | Read | | Service Appointment | Read, Create, Edit | | Work Type | Read | | Work Type Group | Read | 2. Grant the user access to these fields.

object	field	permissions
Time Slot	Maximum Appointments	Read
Service Resource	Active	Read
Service Territory	Address	Read
Service Territory	Active	Read
Work Type Group	Active	Read
Work Type Group	Additional Information	Read
Work Type	Block Time After Appointment	Read
	Block Time After Unit	Read
	Block Time Before Appointment	Read
	Block Time Before Unit	Read
	Operating Hours	Read
	Timeframe End	Read
	Time Frame End Unit	Read
	Timeframe Start	Read
	Time Frame Start Unit	Read
Service Appointment	Additional Information	Read, Edit
	Address	Read, Edit
	Anonymous Booking	Read, Edit
	Comment	Read, Edit
	Contact	Read, Edit
	Description	Read, Edit
	Email	Read, Edit
	Phone	Read, Edit
	Scheduled Start	Read, Edit
	Scheduled End	Read, Edit
	Service Territory	Read, Edit
	Status Category	Read, Edit
	Subject	Read, Edit
	Work Type	Read, Edit
	Arrival Window Start	Read, Edit
	Arrival Window End	Read, Edit
	Appointment Type	Read, Edit
	Account	Read
Skill Requirement	Skill Level	Read
Engagement Channel Type	Contact Point Type	Read
Service Resource Skill	End Date	Read
Service Resource Skill	Skill Level	Read
Service Territory Member	Role	Read
	End Date	Read
	Operating Hours	Read
Assigned Resource	Required Resource	Read, Edit
Assigned Resource	Primary Resource	Read, Edit
Account	Operating Hours	Read

3. Set up record sharing for successful operations on Operating Hours, Service Territory, Service Resource, Work Type Group, Work Type, and Service Appointment. Also, depending on which object the agent uses to verify users, set up sharing for Account and Contract or Contact. 4. Ensure that the following permission sets are assigned to the user. - Agentforce Service Agent Object Access - Agentforce Service Agent User - Agentforce Default Admin - Access Agentforce Default Agent - Prompt Template User - Prompt Template Manager - Use Scheduler AI Agent - RunFlow