---
schema_version: "1"
id: 0aff0493f4bd213baab49b143b1b0a91e77aac1a600f4566451bed72c3a77d9f
title: Troubleshooting Flow URLs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_troubleshoot_url.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_troubleshoot_url.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ac9dd55ee3d4a50a6238d90f1854cb5ba2296c091872a75ad58d8ab519b1daf0
description: If you’re distributing a flow and the custom button, custom link, or a direct flow URL isn’t working as expected, verify the referenced flow. In addition, verify its variables if you’re passing values into a flow from the URL.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Troubleshooting Flow URLs

If you’re distributing a flow and the custom button, custom link, or a direct flow URL isn’t working as expected, verify the referenced flow. In addition, verify its variables if you’re passing values into a flow from the URL.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

To make sure that the URL can find the right flow, verify that:

- The flow that the URL references hasn’t been deleted or deactivated.
- The flow name is correctly spelled and capitalized. It must be an exact, case-sensitive match to the flow’s API Name.

If your flow URL references a specific flow version, verify that the version hasn’t been deleted or deactivated.

If you’re using the URL to pass values into the flow and the URL can’t access the variable, the parameter that references the variable is ignored.

Make sure that the URL can find the right flow variable and that the value that you’re passing is compatible with the variable’s data type. Verify that the URL variable:

- Is spelled and capitalized correctly. It must be an exact, case-sensitive match to the flow variable.
- Allows input access.
- Hasn’t been renamed in the flow.
- Hasn’t been removed from the flow.
- Doesn't have a data type of Record.

#### See Also

- [Customize a Flow URL to Control Finish Behavior](https://help.salesforce.com/s/articleView?id=platform.flow_distribute_internal_url_returl.htm&release=264.0.0&type=5 "By default, after a user finishes a screen flow, the screen flow redirects the user to the first screen. If you want to redirect users to another page within Salesforce when they click Finish, use the retURL parameter in the flow URL.")
- [Send Variable Values to a Flow Using the Flow's URL](https://help.salesforce.com/s/articleView?id=platform.flow_distribute_internal_url_variable.htm&release=264.0.0&type=5 "When you distribute a flow by using a URL, you can set variables values within that flow by using parameters in the URL.")
- [Troubleshooting Flow Run Time Errors](https://help.salesforce.com/s/articleView?id=platform.flow_troubleshoot_email.htm&release=264.0.0&type=5 "Learn how to troubleshoot and resolve flow errors and unexpected behavior in your flows that occur after activation. Interpret error emails, and use best practices to identify and resolve issues quickly.")