---
schema_version: "1"
id: b611dc19c79bd219b1b8ff26527dadde0b2fb58941cf0d074db2fdc0d79bae77
title: Send RCS Message Marketing Flow Element
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_ref_elements_mktg_send_rcs_message.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_mktg_send_rcs_message.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5fb9255829eea1868b27b0fe02e2781c6b5b52bc0cd731b81f8419e12fb1e30e
description: The Send RCS Message action element sends an RCS message from your Salesforce CMS to an audience segment. You can configure the action to track clicks and opens, send messages to your opt-in list only, and get help from Einstein for send-time optimization (STO) and identifying which clicks and opens are real.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Send RCS Message Marketing Flow Element

The Send RCS Message action element sends an RCS message from your Salesforce CMS to an audience segment. You can configure the action to track clicks and opens, send messages to your opt-in list only, and get help from Einstein for send-time optimization (STO) and identifying which clicks and opens are real.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Required Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Enterprise and Unlimited Editions with Marketing Cloud Growth or Advanced Edition.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions supported by Data 360. See Data 360 edition availability.</td></tr></tbody></table>

## Usage

The Send RCS Message action element is available in automation event-triggered flows and segment-triggered flows.

The RCS message is sent based on the schedule configured in the Start element. If there are multiple Send RCS Message elements separated by Wait elements, the flow doesn’t send the RCS message until the Wait conditions are met.

## Set Input Values

You select the segment from the campaign record or from the flow’s Start element. You customize the contents of the RCS message from the campaign record.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:24.509803921568626%">
          <col style="width:75.49019607843137%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d323007e89">Input Parameter</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d323007e92">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Input Parameter" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e89 ">
              <strong class="uicontrol">RCS Message</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e92 ">
              <p>The RCS message content to be sent.</p>
              <p style="margin-bottom:0;">This field is populated with the RCS content
                that was created when you created the message. If you remove the RCS message content from
                this field, you can select different content from your content workspace in your
                CMS.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Input Parameter" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e89 ">
              <strong class="uicontrol">RCS Agent</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e92 ">The RCS agent used for the RCS message. This RCS agent is configured in Unified
              Messaging Setup.</td>

          </tr>
          <tr class="">
            <td data-label="Input Parameter" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e89 ">
              <strong class="uicontrol">Communication Subscription</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e92 ">Optional. If you select a communication subscription, the message is sent only to
              recipients who opt in to receiving it.</td>

          </tr>
          <tr class="">
            <td data-label="Input Parameter" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e89 ">
              <strong class="uicontrol">Communication Subscription Channel Type ID</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e92 ">The ID of the communication subscription channel type that points to the communication
              subscription.</td>

          </tr>
          <tr class="">
            <td data-label="Input Parameter" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e89 ">
              <strong class="uicontrol">Messaging Session Window</strong>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d323007e92 ">
              <p>Optionally, select an option to limit when the message is sent.</p>
              <ul>
                <li><strong>Any Time:</strong> Send the message regardless of whether the messaging user is engaged
                  in an active messaging session with your company.</li>

                <li><strong>Not During Active Sessions:</strong> Send the message unless the messaging user is
                  engaged in a session with a status of Active. The message is sent when the session’s
                  status changes.</li>

                <li><strong>Not During Open Sessions:</strong> Send the message unless the messaging user is engaged
                  in a session with a status other than Error or Ended. The message is sent when the
                  session’s status changes to Error or Ended.</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>