---
schema_version: "1"
id: 20210376f17119c55f785d74532dc115a8a916d9f4cdf9433980bedc7b50a212
title: Get Conversation Transcript Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_ref_elements_actions_get_conversation_transcript.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_actions_get_conversation_transcript.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 15a08ea2dc22b8726dcaf2c88541040f5f340e9fcf22636f5c0e573c932fe350
description: Get the conversation transcript for the specified voice or video call record.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Get Conversation Transcript Action

Get the conversation transcript for the specified voice or video call record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note To use the Get Conversation Transcript action in a flow, first [enable Einstein Work Summaries](https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_enable_work_summaries.htm&type=5&language=en_US) in Setup.

In Flow Builder, add an Action element to your flow. In the Action panel, search for Get Conversation Transcript, and then select **Get Conversation Transcript**.

## Set Input Values

Use values from earlier in the flow to set the inputs for the action. 

 
| Field | description |
| --- | --- |
| **Record ID** | Required. The ID of related voice or video call record to get a transcript for.  |
| **Transcript Type** | The type of transcript. The Raw type includes the plain text transcript, while the Processed type contains the full conversation transcript. The Raw type is limited to video calls only. |

## Store Output Values

 
| Field | description |
| --- | --- |
| **Structured Transcript** | An Apex ConversationTranscript record that contains the full conversation transcript. |
| **Unformatted Text Transcript** | A string that indicates the conversation transcript in plain text format. |

## Usage

All flows are supported, including screen flows, schedule-triggered flows, and record-triggered flows.