---
schema_version: "1"
id: b0cd7ae0eb9a998c69be845fd63ba290e1d010dbd5b00629c4d76def8b327f38
title: Get Conversation Intelligence Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_ref_elements_actions_get_conversation_intelligence.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_actions_get_conversation_intelligence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 57e7af6bca04ea647a8f66bd10c9ea545d258ac3a961bc838a648da49f9a54f2
description: Get intelligence information about a voice or video call, including any insights and a conversation summary.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Get Conversation Intelligence Action

Get intelligence information about a voice or video call, including any insights and a conversation summary.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

In Flow Builder, add an Action element to your flow. In the Action panel, search for Get Conversation Intelligence, and then select **Get Conversation Intelligence**.

## Set Input Values

Use values from earlier in the flow to set the inputs for the action. 

 
| Field | description |
| --- | --- |
| **Record ID** | Required. The ID of related voice or video call record to get a intelligence information for.  |

## Store Output Values

 
| Field | description |
| --- | --- |
| **Conversation Insights** | The list of insights related to the content of the call as a whole, such as generative conversation insights. |
| **Conversation Intelligence** | Other intelligence information related to the call, including a summary of the call if one was generated. |
| **Moment Insights** | The list of insights related to conversation moments, such as pricing insights or mentions of relevant keywords about products or competitors. The list is empty if no insights are found. |

## Usage

All flows are supported, including screen flows, schedule-triggered flows, and record-triggered flows.