---
schema_version: "1"
id: 4cd3a70b0b150fa54bd2a3d711ae72194f4aff720298e547153bf03376b3b573
title: Explore Conversation Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_ref_elements_actions_explore_conversation.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_actions_explore_conversation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d7371377b12ec0bfe4ba705c796d8ccd2b207a553805b21b84957cdb69792473
description: Answer users' questions about voice or video calls based on the contents of a call transcript.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Explore Conversation Action

Answer users' questions about voice or video calls based on the contents of a call transcript.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

In Flow Builder, add an Action element to your flow. In the New Action window, search for Explore Conversation, and then select **Explore Conversation**.

## Set Input Values

Use values from earlier in the flow to set the inputs for the action. 

 
| Field | description |
| --- | --- |
| **Record ID** | Required. The ID of related voice or video call record to answer a question for.  |
| **Question** | Required. The question asked about the voice or video call. |
| **Prompt Version** | The prompt used when answering a voice or video call. |

## Store Output Values

 
| Field | description |
| --- | --- |
| **Answer** | A string that indicates the answer to the call question in rich text format. |
| **Type** | A string that indicates the format of the answer, such as rich text. |
| **Response ID** | A string that indicates the response ID from the LLM which is used for gathering feedback data. |
| **Request ID** | A string that indicates the request ID from the LLM which is used for gathering feedback data. |

## Usage

All flows are supported, including screen flows, schedule-triggered flows, and record-triggered flows.

## Limitations

The calling user needs access to the Call Explorer permission set.

The calling user needs read access to the voice or video call record, even for flows run in the system context.