---
schema_version: "1"
id: 40b3c4df2e38d4821d2415560c5aaa795eb1f855c6d4bed2a45e6cd05c079d94
title: Let Users Pause Flow Interviews
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_pause.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_pause.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: dec982dafc99a62f97be51030fb96168b78ae4f6248cad19ce676480f21668fd
description: When users can’t finish a flow interview, give them the option to pause it for later by customizing your org’s process automation settings. For example, a customer service representative can pause an interview when the customer doesn’t have all the necessary information.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Let Users Pause Flow Interviews

When users can’t finish a flow interview, give them the option to pause it for later by customizing your org’s process automation settings. For example, a customer service representative can pause an interview when the customer doesn’t have all the necessary information.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d119796e66">User Permissions Needed</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e66 ">To edit process automation settings:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e66 ">Customize Application</td>

            </tr>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e66 ">To create, update, and delete flow list views:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e66 ">Manage Flow</td>

            </tr>
          </tbody>
        </table>

1. From Setup, enter Automation in the Quick Find box, then select **Process Automation Settings**.
2. Select **Let users pause flows**.
3. Click **Save**.

Screens automatically display the Pause button after **Let Users Pause Flows** is enabled.

- **[Add Record Context to Your Flows](https://help.salesforce.com/s/articleView?id=platform.flow_pause.htm&release=264.0.0&type=5)**  
    All it takes to associate your org’s paused interviews with a record is setting the $Flow.CurrentRecord global variable in your flow. That way, you can find all the paused flow interviews related to that record. For example, in the Change Address flow, set $Flow.CurrentRecord to {!recordId} so that all Change Address interviews are associated with the relevant contact.
- **[Customize Who Has Access to Paused Flow Interviews](https://help.salesforce.com/s/articleView?id=platform.flow_pause.htm&release=264.0.0&type=5)**  
    By default, users can resume paused flow interviews as long as they have edit access. To control who has edit access, build a sharing model for the Flow Interview object. Configure the org-wide default access level, and build sharing rules to override that default for specific users or groups.
- **[Restrict Who Can Resume Shared Flow Interviews](https://help.salesforce.com/s/articleView?id=platform.flow_pause.htm&release=264.0.0&type=5)**  
    By default, users with the Run Flows permission or a Flow User feature license can resume any paused flow interview that they have edit access to. You can set Salesforce to only allow each interview to be resumed by the interview owner, or by an admin with Manage Flow permission and view access to the interview.
- **[Delete a Paused Flow Interview](https://help.salesforce.com/s/articleView?id=platform.flow_pause.htm&release=264.0.0&type=5)**  
    Delete long running or paused flow interviews to take actions on them, for example, to update or delete the flow version.

#### See Also

- [Screen Element](https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_screen.htm&release=264.0.0&type=5 "Collect information from or display information to a user who runs the flow.")
- [Process Automation Settings](https://help.salesforce.com/s/articleView?id=platform.automation_about_settings.htm&release=264.0.0&type=5 "Salesforce provides various settings for platform automation to help customize and streamline business processes.")
- [Let Users Pause Flow Interviews](https://help.salesforce.com/s/articleView?id=platform.flow_pause.htm&release=264.0.0&type=5 "When users can’t finish a flow interview, give them the option to pause it for later by customizing your org’s process automation settings. For example, a customer service representative can pause an interview when the customer doesn’t have all the necessary information.")
- [Limit User Access to Run Flows](https://help.salesforce.com/s/articleView?id=platform.flow_distribute_security.htm&release=264.0.0&type=5 "Limit which users can run flows based on their user record, profile, or permission set. To apply more granular security to an individual flow, override the default behavior, then grant access to that specific flow based on user profile or permission set.")
- [Sharing Considerations](https://help.salesforce.com/s/articleView?id=platform.security_sharing_considerations.htm&language=en_US)

## Add Record Context to Your Flows

All it takes to associate your org’s paused interviews with a record is setting the $Flow.CurrentRecord global variable in your flow. That way, you can find all the paused flow interviews related to that record. For example, in the Change Address flow, set $Flow.CurrentRecord to {!recordId} so that all Change Address interviews are associated with the relevant contact.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

When a user pauses an interview or an interview runs a Wait element, the interview is associated with the record through the FlowRecordRelation object.

1. At the beginning of your flow, add an Assignment element.
2. For Variable, select **$Flow.CurrentRecord**.
3. For Operator, leave **equals** selected.
4. For Value, select a variable that contains the appropriate ID.
    
    Make sure that the variable contains only one ID.

![An assignment that sets the $Flow.CurrentRecord global variable to the value of the variable {!recordId}.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/platform_automation/images/flow/flow_recordrelation.png)

## Customize Who Has Access to Paused Flow Interviews

By default, users can resume paused flow interviews as long as they have edit access. To control who has edit access, build a sharing model for the Flow Interview object. Configure the org-wide default access level, and build sharing rules to override that default for specific users or groups.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

The default sharing model for interviews is Private, which means that users inherit edit access from users lower in the role hierarchy. If your org uses a role hierarchy, users can resume all interviews that users lower in the hierarchy own or have edit access to.

Users with the CEO role have read/write access to all flow interviews in the org, even if the interview owner isn’t part of the hierarchy.

For example, to let all agents in your org resume any interview:

1. Add all agents to the Agents public group.
2. For Flow Interview, leave the organization-wide default set to Private.
3. In a flow interview sharing rule, give read/write access (1) for interviews owned by internal users (2) to the Agents public group (3).
    
    ![Sharing rule for Flow Interview that gives read/write access for interviews owned by internal users to the Agents public group.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/platform_automation/images/flow/flow_sharingrule.png)

## Restrict Who Can Resume Shared Flow Interviews

By default, users with the Run Flows permission or a Flow User feature license can resume any paused flow interview that they have edit access to. You can set Salesforce to only allow each interview to be resumed by the interview owner, or by an admin with Manage Flow permission and view access to the interview.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
            <colgroup>
              <col style="width:50%">
              <col style="width:50%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d119796e502">User Permissions Needed</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e502 ">To edit process automation settings:</td>

                <td class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e502 ">Customize Application</td>

              </tr>
              <tr class="">
                <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e502 ">To create, update, and delete flow list views:</td>

                <td class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e502 ">Manage Flow</td>

              </tr>
            </tbody>
          </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note You can configure a flow to override default behavior and restrict access to enabled profiles or permission sets. For such a flow, the resuming user must also have access to that flow by a permission set or their profile.

To require the resuming user to be the interview owner, or an admin with the Manage Flow permission and view access to the interview, complete these steps.

1. From Setup, enter Automation in the Quick Find box, then select **Process Automation Settings**.
2. Deselect Let users resume shared flow interviews.
3. Click **Save**.

## Delete a Paused Flow Interview

Delete long running or paused flow interviews to take actions on them, for example, to update or delete the flow version.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
            <colgroup>
              <col style="width:50%">
              <col style="width:50%">
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d119796e636">User Permissions Needed</th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e636 ">To open, edit, create, activate or
                  deactivate a flow using all flow types, elements, and features available in Flow
                  Builder, including Einstein and Agentforce for Flow:</td>

                <td class="slds-cell-wrap" style="vertical-align:top;" headers="d119796e636 ">Manage Flow</td>

              </tr>
            </tbody>
          </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note You don't need to be an admin to have the Manage Flow permission. Ask your admin to add it to your profile or permission set.

1. From Setup, enter Flows in the Quick Find box, then select **Flows**.
2. For each interview that you want to delete, click **Del**, or click ![Show actions](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/platform_automation/images/flow_list_enhanced_dropdown_icon.png) and select **Delete**.