---
schema_version: "1"
id: af8fe788d9c79055e99feeedeff15b5428826e6899fbb9bef2425cd93d83c7db
title: Pause a Flow Interview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_interviews_pause.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_interviews_pause.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4ff24d5e0c4756faaadb1b148e0d77439fb9b536f4da41d9a0b50d3999279f51
description: If your administrator has configured a given flow to do so, you can pause its interviews. Pausing is useful, for example, when a call with a customer drops or the customer can't find their account number and plans to call you back.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Pause a Flow Interview

If your administrator has configured a given flow to do so, you can pause its interviews. Pausing is useful, for example, when a call with a customer drops or the customer can't find their account number and plans to call you back.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d357952e62">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d357952e62 ">To pause a flow interview:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d357952e62 ">
              <p>Run Flows</p>
              <p>OR</p>
              <p style="margin-bottom:0;"><samp class="parmname">Flow User</samp> field enabled on the user detail
                page</p>
            </td>

          </tr>
        </tbody>
      </table>

1. In an open flow interview, click **Pause**.
2. Explain why you had to pause the flow.
    
    This step is optional, but it helps differentiate between the different flow interviews that you've paused, especially if you paused multiple interviews of the same flow. This explanation can be up to 255 characters long.
3. Click **OK**.

The flow interview is saved until you resume or delete it later. Any valid values that you entered before you paused are saved with the interview, so you don't have to reenter that information when you resume.

#### See Also

- [Flow Interviews](https://help.salesforce.com/s/articleView?id=platform.flow_interviews.htm&release=264.0.0&type=5 "A flow interview is a running instance of a flow. A flow is an application built by your administrator that asks you for inputs and does something in Salesforce based on those inputs.")
- [Resume a Flow Interview](https://help.salesforce.com/s/articleView?id=platform.flow_interviews_resume.htm&release=264.0.0&type=5 "If you paused a flow interview, resume it after you have all the necessary information. If you pause a flow interview and the associated flow is updated before you resume, the resumed flow interview doesn’t use the updated flow. Instead, it uses the version of the flow that was active when you paused.")