---
schema_version: "1"
id: 1b65ccce733e1e4045d46cf136cd73977bb1bf1d7007c35bc24f3b4ec3e1ee04
title: Flow Interviews
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_interviews.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_interviews.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9cfa874c29fc3a2cdc0d1c9fc59e08715804f6897bed8c68659512feade85946
description: A flow interview is a running instance of a flow. A flow is an application built by your administrator that asks you for inputs and does something in Salesforce based on those inputs.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Flow Interviews

A flow interview is a running instance of a flow. A flow is an application built by your administrator that asks you for inputs and does something in Salesforce based on those inputs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

For example, a flow could provide a call script for customer support calls and use the information you provide to create a case. What the flow does with the information you provide is entirely up to your administrator.

When you run a flow interview, whether through a link, button, or tab, you're running a single instance of a flow. If the terminology is confusing, consider the difference between a record and an object. You create an account record, which is a single instance of the Account object that your administrator customized.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note Keep these tips in mind when you run a flow.

- Don't use your browser's Back or Forward buttons to navigate through a flow. Doing so can result in inconsistent data between the flow and Salesforce.
- A single flow can have up to 50 different versions. When you run a flow, you see the active version, but your admin could have a more recent version.

- **[Delete a Flow Interview](https://help.salesforce.com/s/articleView?id=platform.flow_interviews_delete.htm&release=264.0.0&type=5)**  
    If you paused a flow interview and don’t plan to resume it, delete it. By removing unnecessary flow interviews, you make sure that your pending list includes only flow interviews that you still plan to act on.
- **[Pause a Flow Interview](https://help.salesforce.com/s/articleView?id=platform.flow_interviews_pause.htm&release=264.0.0&type=5)**  
    If your administrator has configured a given flow to do so, you can pause its interviews. Pausing is useful, for example, when a call with a customer drops or the customer can't find their account number and plans to call you back.
- **[Resume a Flow Interview](https://help.salesforce.com/s/articleView?id=platform.flow_interviews_resume.htm&release=264.0.0&type=5)**  
    If you paused a flow interview, resume it after you have all the necessary information. If you pause a flow interview and the associated flow is updated before you resume, the resumed flow interview doesn’t use the updated flow. Instead, it uses the version of the flow that was active when you paused.

#### See Also

- [Automate Tasks with Flows](https://help.salesforce.com/s/articleView?id=platform.flow.htm&release=264.0.0&type=5 "Automation reduces repetitive work and helps your team complete tasks faster and more accurately. With Flow Builder, you can build simple or complex automations, forms, and guided experiences with no code. You can add forms to Salesforce pages and Experience sites, and launch flows using buttons, record triggers, or schedules.")