---
schema_version: "1"
id: c43c6d866d9a4f2c4c8282bfabd21f700a1bad07da3d2d0df47d9e744e223e52
title: Other Examples of Error Handling in Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/flow_build_logic_fault_examples.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.flow_build_logic_fault_examples.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b5a1c8b9365339c835ff024f2d2fd2838bcdf7580c0d9278cd764bb989b9b35
description: Examples of using fault connectors to handle flow errors include requesting corrections from the user and bypassing the error.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Other Examples of Error Handling in Flows

Examples of using fault connectors to handle flow errors include requesting corrections from the user and bypassing the error.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr></tbody></table>

## Request Corrections from Users

Draw a fault connector to a Screen element, where users can verify the values that they entered, make corrections, and proceed.

## Display the Error Message

If the flow is used only internally, such as at a call center, use the fault path to display the error message to the running user. In the same Screen element, ask the user to report the error to the IT department. To do so, draw the fault connector to a Screen element with this Display Text field.

```
Sorry, but you can’t read or update records at this time.
Please open a case with IT and include this error message:
{!$Flow.FaultMessage}
```

## Create a Case

When an error occurs, automatically create a case that includes the error message and assign it to your IT department. Assign the created case’s number to a Text variable (`{!caseNumber}`, for example). Then, in a Screen, display this message to the running user.

```
Sorry, but you can’t read or update records at this time.
We filed case {!caseNumber} for you.
```

## Ignore Errors

To bypass errors for a given element in your flow, draw the fault connector to the same element as the normal connector.

#### See Also

- [Customize What Happens When a Flow Fails](https://help.salesforce.com/s/articleView?id=platform.flow_build_logic_fault.htm&release=264.0.0&type=5 "Learn how fault paths customize what happens when a flow fails. Choose how to notify admins, guide users, and take a follow-up action.")