---
schema_version: "1"
id: 6ec74ee03d82b3eddc155d275f3bc7e0555b38dcdf1ce9847791481b88661760
title: Give External Experience Cloud Site Members Login Information
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/faq_communities_external_member_login_info.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.faq_communities_external_member_login_info.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e028706157225b85268b9e2687f91043df8a94db2ec5463bf9587dd2d6bb2c5
description: External users get their login credentials in welcome emails from an Experience Cloud site.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Give External Experience Cloud Site Members Login Information

External users get their login credentials in welcome emails from an Experience Cloud site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

When you enable a contact as a customer user or partner user, they don’t receive their login credentials until you add them to an Experience Cloud site with welcome emails enabled. If welcome emails are disabled for the site, the external user doesn’t receive credentials, and you must manually send them. To do so, from Setup, enter Users in the Quick Find box, select **Users**, select the checkbox next to the user’s name, and then click **Reset Password**. An email containing the user’s username and a link to reset the password is sent to the user. The link in this email expires after 24 hours.

#### See Also

- [Create Experience Cloud Site Users](https://help.salesforce.com/s/articleView?id=platform.networks_create_external_users.htm&release=264.0.0&type=5 "Create site users to access Experience Cloud sites.")
- [Reset an External User’s Password for Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=platform.networks_external_user_password.htm&release=264.0.0&type=5 "An external user's password can be reset either by the user or by the administrator of the org hosting the site.")