---
schema_version: "1"
id: 3cd89e1e415a7b487c795dfd683a39f826dac9db9de5919568a771216ccc9ae9
title: Default Actions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/default_actions_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.default_actions_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6fa38baac1ea14ecaeb1c0918018698bcf28178694b77cceeab56f40ec5b7106
description: Default actions are sets of predefined actions to get you and your users started using actions in your org. Add default actions to publisher layouts to make them available to your users in the full Salesforce site and the action bar in the Salesforce mobile app.
products:
  - Salesforce Platform
  - Security
release: "264"
---
# Default Actions

Default actions are sets of predefined actions to get you and your users started using actions in your org. Add default actions to publisher layouts to make them available to your users in the full Salesforce site and the action bar in the Salesforce mobile app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Contact Manager</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

Each default action has a predefined set of fields. Use the page layout editor or global publisher layout to remove actions or to change the order in which the actions appear. Default actions are supported on the account, case, contact, lead, and opportunity objects.

This table lists the available default actions. Italicized actions are standard Chatter actions.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-extend_click-264-0-0-production-enus/5f7d9219-b7b1-4552-8891-f1aba9b289fc/images/icon_note.png)

Note In orgs created after Winter ’14, Salesforce adds default actions to the global publisher layout and to the account, case, contact, lead, and opportunity object page layouts. In orgs created before Winter ’14, default actions are available in the palette on the page layout editor, but they’re not automatically added to the page layouts.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d20475e97">Layout Page</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d20475e100">Default Actions</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Layout Page" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e97 ">Global layout (also applies to custom objects)</td>

          <td data-label="Default Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e100 ">
            <ul>
              <li>
                <span id="default_actions_overview__post_label"><a name="default_actions_overview__post_label"><!-- --></a>
                  <em>Post</em>
                </span>
              </li>

              <li>
                <span id="default_actions_overview__file_label"><a name="default_actions_overview__file_label"><!-- --></a>
                  <em>File</em>
                </span>
              </li>

              <li>
                <span id="default_actions_overview__new_event_label"><a name="default_actions_overview__new_event_label"><!-- --></a>New Event</span>
              </li>

              <li>
                <span id="default_actions_overview__new_task_label"><a name="default_actions_overview__new_task_label"><!-- --></a>New Task</span>
              </li>

              <li>
                <span id="default_actions_overview__new_contact_label"><a name="default_actions_overview__new_contact_label"><!-- --></a>New Contact</span>
              </li>

              <li>
                <span id="default_actions_overview__log_call_label"><a name="default_actions_overview__log_call_label"><!-- --></a>Log a Call (logged calls are saved as completed
                  tasks)</span>
              </li>

              <li>
                <span id="default_actions_overview__new_opportunity_label"><a name="default_actions_overview__new_opportunity_label"><!-- --></a>New Opportunity</span>
              </li>

              <li>
                <span id="default_actions_overview__new_case_label"><a name="default_actions_overview__new_case_label"><!-- --></a>New Case</span>
              </li>

              <li>
                <span id="default_actions_overview__new_lead_label"><a name="default_actions_overview__new_lead_label"><!-- --></a>New Lead</span>
              </li>

              <li>
                <span id="default_actions_overview__thanks_label"><a name="default_actions_overview__thanks_label"><!-- --></a>
                  <em>Thanks</em>
                </span>
              </li>

              <li>
                <span id="default_actions_overview__link_label"><a name="default_actions_overview__link_label"><!-- --></a>
                  <em>Link</em>
                </span>
              </li>

              <li>
                <span id="default_actions_overview__poll_label"><a name="default_actions_overview__poll_label"><!-- --></a>
                  <em>Poll</em>
                </span>
              </li>

              <li>
                <span id="default_actions_overview__questionl_label"><a name="default_actions_overview__questionl_label"><!-- --></a>
                  <em>Question</em>
                </span>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Layout Page" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e97 ">Account</td>

          <td data-label="Default Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e100 ">
            <ul>
              <li>
                <em>Post</em>
              </li>

              <li>
                <em>File</em>
              </li>

              <li>New Event</li>

              <li>New Task</li>

              <li>New Contact</li>

              <li>New Case</li>

              <li>Log a Call (logged calls are saved as completed tasks)</li>

              <li>New Note</li>

              <li>New Opportunity</li>

              <li>
                <em>Thanks</em>
              </li>

              <li>
                <em>Link</em>
              </li>

              <li>
                <em>Poll</em>
              </li>

              <li>
                <em>Question</em>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Layout Page" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e97 ">Case</td>

          <td data-label="Default Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e100 ">
            <ul>
              <li>
                <em>Post</em>
              </li>

              <li>
                <em>File</em>
              </li>

              <li>New Child Case</li>

              <li>Log a Call (logged calls are saved as completed tasks)</li>

              <li>New Task</li>

              <li>New Event</li>

              <li>
                <em>Thanks</em>
              </li>

              <li>
                <em>Link</em>
              </li>

              <li>
                <em>Poll</em>
              </li>

              <li>
                <em>Question</em>
              </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Layout Page" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e97 ">Contact, Lead, and Opportunity</td>

          <td data-label="Default Actions" class="slds-cell-wrap" style="vertical-align:top;" headers="d20475e100 ">
            <ul>
              <li>
                <em>Post</em>
              </li>

              <li>
                <em>File</em>
              </li>

              <li>New Task</li>

              <li>Log a Call (logged calls are saved as completed tasks)</li>

              <li>New Case</li>

              <li>New Note</li>

              <li>New Event</li>

              <li>
                <em>Thanks</em>
              </li>

              <li>
                <em>Link</em>
              </li>

              <li>
                <em>Poll</em>
              </li>

              <li>
                <em>Question</em>
              </li>

            </ul>
          </td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-extend_click-264-0-0-production-enus/5f7d9219-b7b1-4552-8891-f1aba9b289fc/images/icon_note.png)

Note Using record types in your org can affect the availability of global default actions for your users. For more information, see [Quick Actions and Record Types](https://help.salesforce.com/s/articleView?id=platform.actions_and_record_types.htm&release=264.0.0&type=5 "Using record types in your organization can affect the availability of quick actions for your users.").

- **[Default Action Fields](https://help.salesforce.com/s/articleView?id=platform.default_actions_fields.htm&release=264.0.0&type=5)**  
    Each default action includes a pre-defined set of fields, which lets you make actions available to your users without spending much time on setup.

#### See Also

- [Quick Actions](https://help.salesforce.com/s/articleView?id=platform.actions_overview.htm&release=264.0.0&type=5 "Quick actions enable users to do more in Salesforce and in the Salesforce mobile app. With custom quick actions, you can make your users’ navigation and workflow as smooth as possible by giving them convenient access to information that’s most important. For example, you can let users create or update records and log calls directly in their Chatter feed or from their mobile device.")
- [Create Dynamic Actions in Lightning App Builder](https://help.salesforce.com/s/articleView?id=platform.lightning_app_builder_create_dynamic_action.htm&language=en_US)