---
schema_version: "1"
id: f0e0d8a7a01df55c083a558d90237be46c0262a903778063a3155df433eac8ba
title: Users and Contacts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/data_sandbox_users_and_contacts.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.data_sandbox_users_and_contacts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8c2ad4388b5d54378ec497b9d9f99f37d2ff5b131c7a9118e6a252d4c4ae534e
description: User information is included in a sandbox copy or refresh for all sandbox types.
products:
  - Salesforce Platform
release: "264"
---
# Users and Contacts

User information is included in a sandbox copy or refresh for all sandbox types.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d18201e73">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18201e73 ">To view a sandbox:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18201e73 ">View Setup and Configuration</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18201e73 ">To create, refresh, activate, and delete a sandbox:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18201e73 ">Manage Dev Sandboxes (Developer or Developer Pro only) or Manage Sandboxes (all
            sandbox types)</td>

        </tr>
      </tbody>
    </table>

- Because all Salesforce usernames must be unique and reference a single org, usernames are modified to ensure uniqueness as they are copied.
    
    Each username is modified with these actions.
    
    - First, the sandbox name is appended to the username. For example, the username `user@acme.com` for a sandbox named `test` becomes `user@acme.com.test`.
    - If the resulting username isn’t unique, a second modification is performed in which some characters and digits are prepended to the modified username. This second modification results in a username such as `00x7Vquser@acme.com.test`.
    
    When you log in with the modified username, you log in to the corresponding sandbox.
- When you create or refresh a sandbox, user email addresses are modified so that production users don’t receive automatically generated email messages from the sandbox. User email addresses are appended with `.invalid`. This modification makes sure that the system ignores these email addresses. For example, a user email of `awheeler@universalcontainers.com` in production becomes `awheeler@universalcontainers.com.invalid` when migrated to sandbox. If you want sandbox users to receive automatically generated emails as part of testing, you can correct the email addresses while logged in to the sandbox. Return email addresses set in users’ Email Settings in production aren’t appended with `.invalid` in the sandbox.
    
    ![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/images/icon_warning.png)
    
    Warning Sandboxes change Salesforce user email addresses, but don’t change other email addresses in Salesforce, such as email addresses in contact records. To avoid sending unsolicited email, manually invalidate or delete all email addresses in your sandboxes that don’t belong to users of the sandbox. When testing outbound email, change contact email addresses to the addresses of testers or an automated test script.
- Each sandbox user’s account email must be verified before that user's account can send email from Salesforce.

The copy process doesn’t copy all users or object data to Developer or Developer Pro sandboxes. For example, Customer Portal users and the Contact and Employee2 objects aren’t copied. The copy process does include the Customer Portal and Unified Employee licenses, so you can create Customer Portal users in Developer or Developer Pro sandboxes.

| **Copy Type** | **Includes Users with Unified Employee License** | **Includes Users with Customer Community License** | **Includes Contact Object** | **Includes Employee2 Object** |
| --- | --- | --- | --- | --- |
| Developer or Developer Pro copy | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) |   |   |   |
| Partial copy without the Contact object selected | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) |   |   |   |
| Partial copy with the Contact object selected | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) |
| Full copy | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) | ![Checkmark](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/resources-global/_corporate/images/checkmark.png) |