---
schema_version: "1"
id: 30037b72df68832505b73df43a9053d92ee5f3af1ac8518950b0b668e47d8ab7
title: Sandbox Action and Status Reference
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/data_sandbox_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.data_sandbox_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b5ace038e43f199a406017f36d5050d31e0a2e0282f21c200c0ffc8dce3f35ba
description: Access the list of your sandboxes from the Sandbox Setup page. Each entry shows the status of the sandbox and the actions that you can take.
products:
  - Salesforce Platform
release: "264"
---
# Sandbox Action and Status Reference

Access the list of your sandboxes from the Sandbox Setup page. Each entry shows the status of the sandbox and the actions that you can take.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4802e73">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e73 ">To view a sandbox:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e73 ">View Setup and Configuration</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e73 ">To create, refresh, activate, and delete a sandbox:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e73 ">Manage Dev Sandboxes (Developer or Developer Pro only) or Manage Sandboxes (all
            sandbox types)</td>

        </tr>
      </tbody>
    </table>

## Available Sandbox Actions

You can perform these actions from the sandbox list and on the sandbox detail page. To view the sandbox detail page, click a sandbox name.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:30.959752321981426%">
          <col style="width:69.04024767801857%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d4802e121">Action</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d4802e124">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e121 ">Log In</td>

            <td data-label="Description" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e124 ">To log in to the sandbox as an admin, click <strong class="uicontrol">Log In</strong>. This
              option is available only to users logged in as an admin and only for active
              sandboxes.</td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e121 ">Refresh</td>

            <td data-label="Description" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e124 ">
              <p>To replace a sandbox with a new copy, click <strong class="uicontrol">Refresh</strong>.
                This option is available only for sandboxes that can be refreshed.</p>
              <p style="margin-bottom:0;">This process
                replaces the sandbox with a copy of your production org. Requests to refresh a
                sandbox can’t be canceled. Your existing copy of the sandbox remains available
                while you wait for the refresh to be completed. After the process is complete, the
                refreshed copy is inactive until you activate it.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e121 ">Activate</td>

            <td data-label="Description" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e124 ">
              <p>To access a refreshed sandbox, activate it. Click
                <strong class="uicontrol">Activate</strong>. This option is available only for sandboxes with
                the Pending Activation status.
              </p>
              <p style="margin-bottom:0;">Activating a refreshed sandbox replaces the current
                sandbox with the refreshed version and permanently deletes the older version and
                all data in it. Your production org and its data aren’t affected.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e121 ">Discard</td>

            <td data-label="Description" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e124 ">
              <p>To discard a refreshed sandbox, click <strong class="uicontrol">Discard</strong>. This
                action is available only for refreshed sandboxes that aren’t activated.</p>
              <p style="margin-bottom:0;">When you
                discard a refreshed sandbox, the sandbox reverts to its previous version, and the
                new version is deleted.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e121 ">Del</td>

            <td data-label="Description" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d4802e124 ">
              <p>To remove the sandbox entirely, click <strong class="uicontrol">Del</strong>.</p>
              <p style="margin-bottom:0;">Deleting a
                sandbox permanently erases the sandbox and all data in it, including any outbound
                change sets that have been uploaded from the sandbox. Your production org and its
                data aren’t affected.</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-deploy_sandboxes-264-0-0-production-enus/654e51d1-6795-49fe-bd43-b5385950cf4a/images/icon_note.png)

Note The Delete and Refresh operations are available only when the refresh interval for that sandbox type has elapsed.

## Sandbox Statuses

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.003300330033%">
          <col style="width:66.996699669967%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4802e223">Status</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4802e226">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Sampling</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine is determining which object records are sampled and copied from
              the production org. This status is used only by Partial Copy sandboxes.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Pending</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The sandbox is in the queue to be processed by the copy engine. If other
              sandbox copy requests were made before yours, your sandbox could remain in this
              state for an extended time.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Processing</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine picked up the copy request and is building the sandbox.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Suspended</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine was interrupted while refreshing or creating the sandbox. The
              copy engine automatically recovers from this state and returns to Processing. If
              this status remains unchanged for more than one hour, contact Salesforce Customer
              Support.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Stopped</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">Multiple events prevented the copy engine from completing a process. If your
              sandbox is in this state, contact Salesforce Customer Support for specific details
              and next steps. Salesforce is notified automatically about sandboxes in this state
              so that we can resolve the issues.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Pending Activation</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine created the sandbox. You can now activate or discard the
              sandbox.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Activating</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine is completing the final steps to make your new sandbox
              available.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Discarding</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine is discarding the refreshed sandbox, because an admin clicked
              <strong class="uicontrol">Discard</strong>. The current sandbox and your production org aren’t
              affected by this process.
            </td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Completed</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine created or refreshed the sandbox, and an admin activated it.
              You can log in to your new sandbox.</td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Deleting</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">The copy engine is deleting the sandbox and its data, because an admin clicked
              <strong class="uicontrol">Delete</strong>. This process doesn’t affect your production
              org.
            </td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Locking</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">A background process locked the sandbox. For more information, see the
              <strong>Locked</strong> status.
            </td>

          </tr>
          <tr class="">
            <td data-label="Status" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e223 ">Locked</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d4802e226 ">
              <p>You can’t log in to this sandbox because some or all of your sandbox licenses
                expired.</p>
              <p style="margin-bottom:0;">Contact your account manager to restore the expired licenses. After a
                license expires, you have 60 days to restore it. If the licenses for this sandbox
                aren’t restored within 60 days, your sandbox is deleted.</p>
            </td>

          </tr>
        </tbody>
      </table>