--- schema_version: "1" id: 56b77c684a8dfe3e4c0253d79cbcf5e7d14b068b0e28c1ae7c1b36a85d6918d3 title: Backup Process Errors and Warnings - RaaS for Workday collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/br_o_workday_errors_backup_process.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.br_o_workday_errors_backup_process.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b78cb5bee7392c700d5d96bbcc7ac97c52b2e001acdc5abae8deb7e56e77384f description: Check out error and warning messages, reasons, and solutions for issues related to the backup process for Restore as a Service (RaaS). products: - Security - Salesforce Platform release: "264" --- # Backup Process Errors and Warnings - RaaS for Workday Check out error and warning messages, reasons, and solutions for issues related to the backup process for Restore as a Service (RaaS). ## Error Message: Mandatory prompts are not provided - MissingPromptError Unable to backup the Report. Please ensure to input the mandatory prompts for selected reports for Backup before re-running the Backup Process. Reason: The backup process ends with a warning if the mandatory prompts are missed or not entered for the selected report. Solution: Search for the existing Report Repository definition in the global search and perform the following: 1. Select View Report Definition to access “WebService & View URL” to input the mandatory or missing prompts. 2. Click OK to navigate to the next page and copy the Workday XML URL. 3. Paste the URL in “Import URL”, located in the “Options & Edit Custom Report” screen of the existing service. 4. Save the settings and run the backup service again. ## Error Message: Unauthorized Report(s) - ReportAuthorizationError Unable to backup the Report. Please ensure the User can access the report(s)selected for the Backup before re-running the Backup Process. Reason: The backup process ends with a warning if the user cannot access the report(s) selected for backup. Solution: Search for the existing Report Repository in the global search and perform the following: 1. Open the report definition and select the Data Source actions menu. 2. Select “View Security”. 3. Edit the Security Policy Permissions for the domain and add the security group in the Integration Permissions Section. 4. Assign “Get” access to the security group where current ISU is a member. 5. Run the Activate Pending Security Policy Changes task and approve pending security changes. 6. The integration user now has access to the reports that require exporting. Report owners can share a report with the integration user, allowing the user to extract it as a Reports-as-a-Service (RaaS) web service. Run the backup service again. ## Error Message: Primary Business Object missing in the Report - MissingPboObjectError Unable to backup the Report.The Primary Business Object(PBO)is present in the report definition but not in the results. Reason: The Primary Business Object is present in the report definition but not in the results. Solution: Add Primary Object level fields to the report. ## Error Message: Related Business Object missing in the Report - MissingRboObjectError Unable to backup the Report. The Related Business Object (RBO) is present in the report definition but not in the results. Reason: The Related Business Object is present in the report definition but not in the results. Solution: Search for the existing Report Repository definition in the global search and perform the following: 1. Open the report definition and select the specific Related Business Object actions menu. 2. Select “View Security”. 3. Edit Security Policy Permissions and add the security group in the Integration Permissions Section. 4. Assign “Get” access to the security group where current ISU is a member. 5. Run the Activate Pending Security Policy Changes task and approve pending security changes. 6. The integration user now has access to the specific RBO that require exporting. Run the backup service again. ## Error Message: Primary key / WorkdayID is missing for a report/section - MissingPrimaryKeyError Unable to backup the report. Please ensure a Workday ID was added at the PBO/RBO level and run the backup process again. Reason: If the Primary Key or WorkdayID is missing for a report or section, the backup process fails. Solution: Add the Workday ID at the Primary Business Object or Related Business Object level. ## Error Message: Response size is greater than 2 GB - ExceedingMaxResponseSizeError Unable to backup the report. Please add custom prompts to the report to chunk the report response and run the backup process again. Reason: The backup process ends with a warning if the report response size is greater than 2 GB, or the report response has crossed the maximum limit for the size. Solution: Search for the existing Report Repository definition in the global search and perform the following: 1. Click on the View Report Definition and access “Custom Report & Edit”. 2. In Edit mode, navigate to the “Filter” tab to add the necessary filters for chunking. 3. For the filter input, use the “Prompt the User for Value” option and navigate to the “Prompts” tab to select the “Populate Undefined Prompt Defaults” checkbox. 4. Save the Report. 5. Click on the Report Defition related actions to access “Web Service & View URL” to input the prompt values. 6. Click “OK” to navigate to the Workday XML URL and copy it. 7. Paste the URL in the “Import URL” field on the “Edit Custom Report” screen. 8. Repeat the above steps for adding the multiple prompt sets in “Options → Edit Custom Report” for the existing service. 9. Save the settings changes and run the backup service again. ## Error Message: Response time is exceeding the max limit (30 min)- ResponseTimeOutError Unable to backup the report. Please add custom prompts to the report to chunk the report response and run the backup process again. Reason: The backup process end with warning if the report response time exceeds the max limit(30 min) or the report response time crosses the threshold waiting time. Solution: Search for the existing Report Repository definition in the global search and perform the following: 1. Click on the View Report Definition and navigate to “Custom Report & Edit”. 2. In Edit mode, navigate to the “Filter” tab to add the necessary filters for chunking. 3. For the filter input, use the “Prompt the User for Value” option and navigate to the “Prompts” tab to select the “Populate Undefined Prompt Defaults” checkbox. 4. Click OK to save the report. 5. Click on the Report Defition and navigate to “Web Service & View URL” to input the prompt values. 6. Click “OK” to navigate to the Workday XML URL and copy it. 7. Paste the URL in the “Import URL” field on the “Edit Custom Report” screen. 8. Repeat the above steps for adding the multiple prompt sets in “Options → Edit Custom Report” for the existing service. 9. Save the settings changes and run the backup service again. ## Error Message: Invalid Report Data - IncompleteXMLDataError Unable to backup the report. Run the backup service again. This could be due to a network issue. Reason: Due the network issue the backed up Report Data might be incomplete/partial, the Backup process ends with a warning. Solution: Run the backup service again. ## Error Message: Report does not exist in the Tenant Error during Backup Process - MissingReportError Unable to backup the report. Reason: If the report is missing or deleted, the backup process ends with a warning. Solution: In the existing backup service navigate to the “Permission Reports” section. Locate the missing report on the list under the “Permission Reports” section. Exclude it by clicking on the “Exclude” icon. A new backup exclusion rule is created and the backup service must be run again. ## Error Message: Incorrect Report field Naming Standards - FieldNamingStandardError(Warning) Unable to backup the report. The report field does not follow the naming standards for the field(s). Reason: The report field doesn’t follow the naming standards. Solution: Search for the existing Report definition in the global search. Click on the View Report Definition and navigate to “Custom Report & Edit” to match the Column(s) and it’s Column Heading Override XML Alias. Save the report and run the backup service again. ## Error Message: Report Name Changed - ReportNameChangedError(Warning) Unable to backup the report. The report name has changed. Please use the permission report to fix it. Reason: The report name has changed. Solution: The Report Name changes are fetched automatically. ## Error Message: Unknown Network Error - WorkdayHTTPError Unable to complete the backup process due to an unknown network error. Please contact the administrator. Reason: The backup process fails when any network error occurs other than previously mentioned errors. Solution: Run the backup service again. ## Error Message: Any Other Error Unable to complete the backup process due to an unknown error. Please contact an administrator. Reason: This is a default message in case there is an unlisted exception or error. Solution: Contact an administrator.