---
schema_version: "1"
id: c57cce02a43d4797a08fde5fcab464f33e7deca6f26360a13889e1458e7a5bf6
title: Essential Service Options in Backup & Recover for ServiceNow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/br_o_servicenow_service_options.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_service_options.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9387de6808b4816554451845313ee24edc84be21abd8efe035e6244ce8af0e88
description: From the Options tab, you can make specific configurations to optimize the ServiceNow backup and tailor it to your business.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Essential Service Options in Backup & Recover for ServiceNow

From the Options tab, you can make specific configurations to optimize the ServiceNow backup and tailor it to your business.

## General

- Change the name and subtitle from the default names given when creating the backup service.
- Change the time and day for automatic backups.

## Data Classification

Select if Service contains production data.

## Blockchain Verify

To enable blockchain verification, select Set this service to Blockchain Verify.

After changing the General tab: click Save or click the three dots to select from:

- Pause or Archive the Service
- Delete the service and its backups.

## Retention

Edit your retention policy. See [ServiceNow Backup Retention Policies](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_retention_policies.htm&release=264.0.0&type=5 "Retention policies help you meet requirements for keeping data backed up. You can adjust retention periods and retain backups indefinitely when needed for legal procedures.").

## API Consumption

API Consumption allows you to control the limits for downloading files and using the bulk API separately.

Before increasing the limit, we suggest checking the API consumption limit in your environment to make sure you're within the allowed API limit.

If you get a warning for missing files and attachments, look at your API limits and increase them based on your organization's daily allowed API.

## Special Objects

- Select Backup Knowledge Articles and Save.
- To turn on Custom Big Objects, contact support.