---
schema_version: "1"
id: 8df7a547898b3076144b762db89e1079eccefe7f6864d76f941c23d6f5959b58
title: Permissions Report for Your ServiceNow Instance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/br_o_servicenow_permissions_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_permissions_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 146e5197f4af1c5ff49640a99a7b253f2a11a9248a59c0481f021d4de8b64e38
description: The Permissions Report for ServiceNow identifies tables that the authenticated user doesn't have web service access to, which can cause incomplete backups. You can resolve permission issues using insights from the report such as excluding certain tables from backups.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Permissions Report for Your ServiceNow Instance

The Permissions Report for ServiceNow identifies tables that the authenticated user doesn't have web service access to, which can cause incomplete backups. You can resolve permission issues using insights from the report such as excluding certain tables from backups.

Every day, for every full backup, The permissions report uses the Table-Level-Security (TLS) feature to analyze the web service access in your ServiceNow instance.

In the event of an incomplete backup, your backup will still run successfully.

You will receive an email if any items were added, removed, or changed in your permission report. We recommend reviewing the changes in your Permission Report and fix the access. If there are any fields that need excluding, a warning message appears on the Permissions Report screen.

It is recommended to review the changes in the Permission Report and either exclude tables or resolve the permission issues from the permission report.

From the Permissions Report page, you can:

- View when the report was created, how, and for which user.
- Exclude multiple tables from the backup.
- Hide excluded items.
- Click Download CSV to export the report as a CSV file for profile updates.
- Use the search bar to find a specific table.
- View the permissions table.

The permissions tables include:

- Item Type
- Item Name
- Missing Permission
- Excluded from Backup

Click ![Single exclusion](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/own_from_salesforce/images/br_o_servicenow_single_exclusion.png) to exclude a single permission in the table.

- **[Exclude Multiple Tables from a ServiceNow Backup](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_exclude_multiple_tables.htm&release=264.0.0&type=5)**  
    Omit certain tables from the backup process to optimize performance, reduce backup duration, and avoid overloading the ServiceNow instance. Exclude various tables from backups, such as those that are non-critical, hold system data, or have restricted access.
- **[Resolve Permissions in ServiceNow](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_resolve_permissions.htm&release=264.0.0&type=5)**  
    Resolving permission issues enables your backup to access all necessary data, preventing an incomplete backup of your ServiceNow instance. If restricted tables are left unaddressed, they can compromise data integrity during recovery.