---
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title: Get Started with Backup & Recover for ServiceNow
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/br_o_servicenow_get_started.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_get_started.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e9d42617a23b4a44fb53760a9bfe68d8bd79dc67ec3f36c573b703c0e1a4e886
description: Backup & Recover for ServiceNow provides automated, comprehensive backup and recovery for data, metadata, and attachments through granular, point-in-time restore capabilities. Protect your data from human error, malicious activity, and data corruption in production and sandbox environments.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Get Started with Backup & Recover for ServiceNow

Backup & Recover for ServiceNow provides automated, comprehensive backup and recovery for data, metadata, and attachments through granular, point-in-time restore capabilities. Protect your data from human error, malicious activity, and data corruption in production and sandbox environments.

- Creating an Account: [Sign Up and Sign In to Own from Salesforce Platform](https://help.salesforce.com/s/articleView?id=platform.platform_o_sign_up_and_in.htm&release=264.0.0&type=5 "Sign up for an Own from Salesforce Platform account. Sign in using Single Sign-On (SSO) or a password. Manage account security by resetting or changing your password and unlocking your account if it's blocked.") explains how to create an account and begin using Own services.
- Configuring OAuth: [Configure OAuth for ServiceNow](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_config_oauth.htm&release=264.0.0&type=5 "ServiceNow provides an OAuth authorization code grant flow by using REST. This allows users to access resources by authenticating directly with an OAuth server, rather than authenticating with a username and password. We use this authorization code grant flow process when connecting between a ServiceNow instance and our services.") explains how to configure OAuth for an account.
- Adding a Service: [Protect Your Data with Backup Services for ServiceNow](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_add_services.htm&release=264.0.0&type=5 "Safeguard your critical business information by adding a backup service to your account. After selecting a service type and completing the initial setup, backups run automatically to give you peace of mind knowing your data is secure and recoverable.") explains how to add and configure services in Backup & Recover.
- User Roles: [User Roles](https://help.salesforce.com/s/articleView?id=platform.platform_o_user_roles.htm&release=264.0.0&type=5 "Roles are assigned to users per business unit to provide them permission to perform specific actions. Users can be assigned to one or more specific business units with a different role in each business unit.") explains what user roles are, what each role can do, and role-based access control.
- Regions and IP Addresses for Allowlisting: [Considerations When Selecting an Own Region](https://help.salesforce.com/s/articleView?id=platform.platform_o_aws_regions_for_allowlist.htm&release=264.0.0&type=5 "When you limit network traffic to Salesforce, add these IP addresses to the list of Login IP Ranges. This will let Own connect to your environment.") explains which regions and IP addresses require allowlisting.
- Configuring IP Address Restrictions: [Configure IP Address Restrictions](https://help.salesforce.com/s/articleView?id=platform.platform_o_config_ip_address_restrict.htm&release=264.0.0&type=5 "Master Admins can configure what IP addresses are allowed to access the Own Data Platform. Changes to Permitted IP settings affect all the regions in the account.") explains how to configure IP address restrictions.
- Common Errors and Warnings: Common errors and warnings for ServiceNow [backup](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_errors_backup.htm&release=264.0.0&type=5 "Check out common errors and warnings related to Backup you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it."), [synthetic backup](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_errors_synthetic_backup.htm&release=264.0.0&type=5 "Check out common errors and warnings related to Synthetic Backup you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it."), [restore](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_errors_restore.htm&release=264.0.0&type=5 "Check out common errors and warnings related to Restore you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it."), and [attachments](https://help.salesforce.com/s/articleView?id=platform.br_o_servicenow_errors_attachments.htm&release=264.0.0&type=5 "Check out common errors and warnings related to attachments you sometimes encounter while using Backup & Recover for ServiceNow. For each issue, we offer a clear explanation of the cause and actionable steps you can take to resolve it.") provide lists of issues a user may encounter and their resolutions.
- Using the API: [Accessing Own through the Own API](https://help.salesforce.com/s/articleView?id=platform.platform_o_access_through_api.htm&release=264.0.0&type=5 "Own provides API access through all pricing plans with the purpose of letting you manipulate and export some of your jobs and data.") explains how to access data using the API.