--- schema_version: "1" id: c1509b4836e3ab1dd3b1866b9c7c65dcc650d60211fea317d17ef40ff23ed5b8 title: Implement the Restore Application to Recover Data collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/backup_recover_o_restore_application.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_application.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 1de838adb8f51d18bbc880c6a2b15d28f8fbd8f9c6f72a6209ce339f079d28c7 description: The Restore application provides a comprehensive solution for restoring data based on backups to your org or instance. products: - Security - Salesforce Platform release: "264" --- # Implement the Restore Application to Recover Data The Restore application provides a comprehensive solution for restoring data based on backups to your org or instance. You can address the following data recovery use cases using Own Data Platform's Backup & Restore to recover your data. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png) Note - Backup & Restore features and functionality are available for use with Salesforce, ServiceNow, and Microsoft Dynamics CRM, unless otherwise specified. - This topic contains UI examples from Salesforce. - Repair data loss: For a selected service, restore deleted records, any deleted child records, and any deleted attachments. The user can choose to restore lost data of the selected, source service to: - Itself (the selected, source service) - A different, active service of the same provider - Repair data corruption: For a selected service, restore corrupted field data/column data - Restore full organization \[Salesforce only\]: For a selected Salesforce data service, whether a production or a sandbox service, restore all data deletions and data updates that occurred in any of the service’s objects - Restore metadata \[Salesforce only\]: For a selected Salesforce metadata service, restore a metadata object. With this use case, the user can choose to restore lost metadata of the selected, source Salesforce metadata service to: - Itself (the selected, source Salesforce metadata service) - A different, active Salesforce metadata service ## Requirements To work with Restore: - You have purchased Own’s Backup & Recover product - You have created a minimum of one service - The created service has a minimum of two existing data backups For the user roles and permissions that must be assigned to the authenticated user, including write access to objects/tables, refer to the topic RBAC for Recover in Own’s User Guide for your provider. ## Limitations and Non-Support - The Own platform limits each account to a maximum of six jobs of the same type performing in parallel, which means a maximum of six Restore jobs can be performing in parallel. However, additional Restore jobs can be submitted to the job queue, while six Restore jobs are currently being processed - When restoring data across environments, records can fail due to children (Child 3 in the example below) that also have dependencies on other objects (Parent 2 below) that aren't also children of the selected Parent (Parent 1 below). In the example, if you select Parent 1 which has 3 child objects: - Records on the selected object Parent 1 will succeed. - Records on Child 1 and Child 2 will succeed. - Records on Child 3 will fail because they're dependent on Parent 2 which isn't included in the restore, and doesn't exist in the destination sandbox environment. ![Parent and child records during restore](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/own_from_salesforce/images/backup_recover_parent_child_records.png) - Assets with sharing enabled: To restore an Asset object, either an AccountId or ContactIdn is required. (Salesforce default sharing setting for Assets requires a parent account and/or contact to be defined). If this restriction was removed and the default Asset sharing setting was changed the Own platform cannot restore it. - ContentDocument objects cannot be restored to private libraries (only to public libraries). Restoring a ContentDocument can only be done if the private library and all the ContentDocument objects belong to the user that runs the restore (and the user has all the permissions required for the restore). - The Restore application does not support/restore these objects/tables: - Any object/table excluded from the scope of a backup - Salesforce objects: - AccountPartner, ApexClass, ApexComponent, ApexTestQueueItem, ApexLog, ApexPage, ApexPageInfo, ApexTestResult, ApexTrigger, AppMenuItem, AsyncApexJob, AuraDefinitionInfo, AuraDefinitionBundleInfo, AuthSession - ClientBrowser - DataType - EntityDefinition, EventBusSubscriber - FieldDefinition, FlowInterview - KnowledgeArticleVersion - LoginIp - NavigationLinkSet - ObjectPermissions, OpportunityPartner, Organization - PermissionSet, ProcessInstanceWorkitem, Profile, Publisher - RecentlyViewed - SetupEntityAccess - TagDefinition - UserSetupEntityAccess - Microsoft Dynamics tables: - ReadOnly tables, for example, externalparty, interactionforemail - Solution aware tables, for example, canvasapp, workflow, role, privilege, msdyn\_sequence, fieldpermission, and webresource - The Restore application does not support the following services: - Salesforce weekly export services - Workday services ## The Restore User Interface - Restore is located in the Own user interface (UI) menu bar. When clicked, the Restore page displays. - From the Source field drop-down menu, the available services are listed by provider (unsupported services are not listed in the Source field drop-down menu). - If the selected source service is a Salesforce metadata service, the user can only initiate a Restore metadata task. - Otherwise, based on the selected source service, select from the Type field drop-down menu any one of the following restore tasks: - Repair data loss - Repair data corruption - Restore full organization \[Salesforce only\] - **[Repair Data Loss to Restore Records in Salesforce](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_repair_data_loss.htm&release=264.0.0&type=5)** Restore deleted Salesforce records and their associated child records and attachments to maintain accurate and reliable data. By quickly restoring normal operations, you minimize downtime, support business continuity, and meet compliance requirements. - **[Repair Field-Level Data Corruption in Salesforce](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_repair_data_corruption.htm&release=264.0.0&type=5)** Maintain the integrity and accuracy of your data by repairing field-level corruption. Restoring data fields to their correct state prevents potential cascading effects on related processes or systems, keeping your organization’s data consistent and trustworthy. - **[Considerations for Restoring a Full Organization to Salesforce](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_full_org_considerations.htm&release=264.0.0&type=5)** When you restore a full org to a previous state, keep these points in mind. - **[Restore Salesforce Data with Precision](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_data_with_precision.htm&release=264.0.0&type=5)** Identify and correct unwanted changes in your SaaS data using precision repair. Run a data compare job, review the results, and select specific tables or objects to repair. By pinpointing only specific records, you maintain data integrity without disrupting your Salesforce environment. - **[Manage Metadata Restore in Salesforce](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_manage_metadata_restore.htm&release=264.0.0&type=5)** Restore Salesforce metadata to recover from data loss and corruption by reverting changes to metadata objects. Restore deleted or corrupted metadata components such as reports, layouts, and workflows. - **[Embedded Images in Rich Text Areas](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_embedded_images_rich_text_area.htm&release=264.0.0&type=5)** A rich field type in Salesforce is a field type where users can enter formatted text and add images and links. - **[Restoring Salesforce Knowledge Articles Overview](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_knowledge_articles_overview.htm&release=264.0.0&type=5)** Knowledge articles can be backed up and restored to protect against data loss and corruption. You can restore Knowledge articles to recover an entire article or its draft version, and fix corrupted content or publication status. - **[Salesforce History, Share, and Feed Items Restoration](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_history_share_feed.htm&release=264.0.0&type=5)** Restoring Salesforce history, share, and feed items helps to maintain a consistent, compliant, and fully functional Salesforce environment after any data recovery operations. In the event of data loss or corruption, restoring share and feed items helps maintain data integrity and sharing rules, while history tables are backed up for investigative and audit value. - **[Preserve Salesforce Record Audit Fields](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_preserve_audit_fields.htm&release=264.0.0&type=5)** Maintain accurate historical data in Salesforce by preserving record audit fields. Keep original values, such as dates and users, of audit fields during data operations such as restore, seed, or unarchive jobs. - **[Restore Merged Salesforce Records](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_merged_records.htm&release=264.0.0&type=5)** Restore records and related data after accidental merges by using the Dashboard tab or the Restore tab. - **[Restore Converted Leads for Salesforce](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_restore_converted_leads.htm&release=264.0.0&type=5)** Revert leads to their original status, even if they were converted prematurely. Avoid unwanted accounts, contacts, and opportunities created when leads convert too early. - **[Best Practices for Disabling Automations When Using Restore for Salesforce](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_disable_automations_best_practices.htm&release=264.0.0&type=5)** Temporarily disabling rules, workflows, scripts, and emails provides a controlled environment for accurate data restoration without external interference. - **[Salesforce Bypass Best Practice Examples](https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_bypass_best_practice.htm&release=264.0.0&type=5)** Salesforce Automation Bypass temporarily disables automations, such as validation rules and flows. Use custom checkboxes on the User object, and then add conditions to the automations to verify the checkbox state. Set the checkbox to true to bypass the automation for that user. This gives you more control when you restore Salesforce data, without impacting other users.