---
schema_version: "1"
id: 7313025ff0c94f14d3c309b5c028611185a1cb9d7b8a00a8b76f331001de1c06
title: Protect Personal Data with Privacy Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/backup_recover_o_request_data_privacy.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.backup_recover_o_request_data_privacy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 06b0fcc364ced78677321fc6dcdde57eaf879873d6b87fa272d50bf250330593
description: Safeguard personal data in Salesforce from unauthorized access to comply with regulations such as GDPR. Protecting personally identifiable information (PII) helps you maintain customer trust. Implement data privacy measures to efficiently handle data subject requests and mitigate risks associated with data breaches.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Protect Personal Data with Privacy Requests

Safeguard personal data in Salesforce from unauthorized access to comply with regulations such as GDPR. Protecting personally identifiable information (PII) helps you maintain customer trust. Implement data privacy measures to efficiently handle data subject requests and mitigate risks associated with data breaches.

## Request to Forget a Single Record

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note A data field must be marked as a compliance category to be forgotten.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note Forgetting a file record will make that file inaccessible. Examples of files include, Attachments, ContentVersion.

1. On the Services page, select the relevant service.
2. In the Data Privacy tab click New Request and select Forget Record.
3. Enter:
    
    - The name.
    - The Record ID of the specific record you want to remove.

## Request to Forget Bulk Records

A Forget request for a collection of records identified in a CSV file can be made using the Bulk Forget option.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note Bulk Forget requests don't support CSV files encoded with UTF-8. Ensure you save your CSV file with a different encoding.

1. In the Data Privacy tab click New Request and select Bulk Forget.
    
    If the total requests (Forget and Rectify) for the twenty-four-hour period have been met or exceeded, the Forget Record, Rectify Record and Bulk Forget buttons are deactivated.
2. Confirm your CSV file format.
3. Select the CSV file you want to upload.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)
    
    Note The header columns names are case-sensitive.

## Request to Rectify a Record

Own provide authorized administrators with a tool to locate the data subject’s Record ID and edit the Data Subject's (both are needed to submit a request). Rectify requests don't require a Compliance Categorization applied to the field.

1. In the Data Privacy tab click New Request and select Rectify Record.
2. Enter:
    
    - Record ID of the specific record you want rectified.
    - Field Name
    - New Value
3. Add a comment if required.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note On completion, the action is permanent and can't be undone. Please use the Data Privacy tab to cancel the request.