---
schema_version: "1"
id: 4edfb0ff981bab5603067a4a5dc2397d56848086ce68e706a2919c1f6cf4023c
title: Complete Approval Work Items
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automated_approvals_complete_approval_work_items.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automated_approvals_complete_approval_work_items.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ccb2b288b0da6310a1d1f55516e7184d7c93b3c5a774e7471f51ecf5c64a0936
description: When someone submits a record for approval, the flow approval process assigns approval work items to the designated approvers for each step. You can find your assigned work items from an email notification or from the Approval Work Items list view. How you access your work item determines which completion methods are available to you.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Complete Approval Work Items

When someone submits a record for approval, the flow approval process assigns approval work items to the designated approvers for each step. You can find your assigned work items from an email notification or from the Approval Work Items list view. How you access your work item determines which completion methods are available to you.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_about_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Flow Approval Processes.">View supported editions for Flow Approval Processes.</a></td></tr></tbody></table>

- **[Complete an Approval Work Item from an Email Notification](https://help.salesforce.com/s/articleView?id=platform.automated_approvals_complete_approval_work_item_from_email.htm&release=264.0.0&type=5)**  
    When the flow approval process assigns you an approval work item, you receive an email notification. If your org has email reply enabled, you can complete the work item by replying to the email with a keyword. You can also click the record link to complete the approval step in the Orchestration Work Guide.
- **[Complete an Approval Work Item from the Approval Work Items List View](https://help.salesforce.com/s/articleView?id=platform.automated_approvals_complete_approval_work_item_from_list_view.htm&release=264.0.0&type=5)**  
    Use the Approval Work Items list view to find and complete your assigned approval work items. From the list view, you can select the Review action to complete an approval work item with the default approval screen flow. You can also open the record to complete the approval work item with the screen flow that the approval step calls.