---
schema_version: "1"
id: eadf18bebe13e3e87ba1704601baeabd00af4876e6e9ba03a241b30d9c20ad98
title: PagerDuty Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_flow_ref_third_party_pagerduty.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_flow_ref_third_party_pagerduty.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9e2047530e5663c5cdc2ef030919b7a52c78af714afc436843670b776ff49a88
description: Connect to an external PagerDuty account. Perform tasks like creating incidents or managing escalations. Use PagerDuty as a data target (action).
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# PagerDuty Connector

Connect to an external PagerDuty account. Perform tasks like creating incidents or managing escalations. Use PagerDuty as a data target (action).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.flow_ref_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Flow Builder. Some Flow Builder features integrate with other Salesforce products that require additional licenses.">View supported editions.</a></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">This feature requires the MuleSoft for Flow: Integration add-on. Exceptions are segment-triggered flows, activation-triggered flows, and broadcast flows, which don't require the MuleSoft for Flow: Integration add-on. <strong>Professional</strong> Edition requires the API access add-on. To purchase an add-on, contact your Salesforce account executive.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">MuleSoft for Flow: Integration features used with Agentforce require the Foundations or Agentforce 1 edition. To purchase these editions, contact your Salesforce account executive.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note You can edit or delete connections only in the Automation app.

## Connections

To connect to a system, whether it’s a data source or a data target, you must create a connection with that system’s required credentials. You can connect to multiple systems within a flow and reuse each connection. You can create connections in the [Integrations tab](https://help.salesforce.com/s/articleView?id=platform.automate_ala_connections.htm&release=264.0.0&type=5 "The Integrations tab includes a list of all the connections for your org.") or in Flow Builder.

**Standard Connection**

This system uses ApiKey authentication.

ApiKey authentication connects to apps without explicitly defining a user. Add this key to all requests, and the cloud app identifies the origin of the request and completes the authorization.

This system requires this credential information for its [connections](https://help.salesforce.com/s/articleView?id=platform.automate_ala_connections_create_connection.htm&release=264.0.0&type=5).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d121835e101">FIELD</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d121835e104">DESCRIPTION</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="FIELD" class="slds-cell-wrap" style="vertical-align:top;" headers="d121835e101 ">Connection Name</td>

            <td data-label="DESCRIPTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d121835e104 ">
              <p dir="ltr">Enter a unique connection name that helps you remember the details of this
                connection. The credentials are hidden after you create the connection. You can reuse
                connections.</p>
              <p style="margin-bottom:0;" dir="ltr">Anyone with the Manage Integration Connections permission can see and use all
                connections in the org.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="FIELD" class="slds-cell-wrap" style="vertical-align:top;" headers="d121835e101 ">ApiKey</td>

            <td data-label="DESCRIPTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d121835e104 ">
              <p style="margin-bottom:0;">Enter the API key to use to authenticate the requests. The format is <code>Token
          token=&lt;your_api_key&gt;</code>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="FIELD" class="slds-cell-wrap" style="vertical-align:top;" headers="d121835e101 ">URL</td>

            <td data-label="DESCRIPTION" class="slds-cell-wrap" style="vertical-align:top;" headers="d121835e104 ">
              <p style="margin-bottom:0;">Enter the URL of your instance.</p>
            </td>

          </tr>
        </tbody>
      </table>

**Named Credential Connection**

Select a pre-existing named credential from Setup to use for your external system connections.

Before connecting to your external system with a named credential, first create or use an existing authenticated [named credential and external credential that is enabled for your users.](https://help.salesforce.com/s/articleView?id=xcloud.nc_named_creds_and_ext_creds.htm&type=5&language=en_US)

To ensure a successful [connection](https://help.salesforce.com/s/articleView?id=platform.automate_ala_connections_create_connection.htm&release=264.0.0&type=5 "Select a named credential from Setup to use for your external system connections.") for use in a flow, use only one principal for each named credential.

- Use the same name for the named credential and its related objects, such as the external credential and external authentication identity providers. Labels for these objects can differ.
- Assign the user creating the connection the required user permission for the principal. Without this permission, the connection test fails and the connection remains inactive.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important

When you create a connection with an existing named credential, note these behaviors:

- Manage the named credential’s read-only details in Setup, not the Integrations tab. On the Integrations tab, you can only edit the connection's Connection Name and Description.
- Perform reconnections for the named credential in Setup. The Reconnect button isn’t visible on the Details page.
- Delete associated named credentials in Setup. Deleting a connection doesn't remove the credential.

## Actions

An action performs a specific task or operation within a target system. Use actions to automate tasks across different systems without manual intervention, based on conditions set in the flow. For more information about actions, refer to [Create a Flow with a Connector as an Action](https://help.salesforce.com/s/articleView?id=platform.automate_build_flow_esct_third_party_as_action.htm&release=264.0.0&type=5 "To integrate your flow with an external system, add MuleSoft for Flow: Integration connectors as actions to all existing flow types. You can add connectors to flows that trigger external system changes, records, schedules, Data Cloud-triggered flows, or autolaunched flows.").

These PagerDuty actions are available in Flow Builder.

- Create Escalation Policy
- Create Incident
- Create Schedule
- Create Service
- Create Team
- Create User
- Delete Escalation Policy
- Delete Schedule
- Delete Service
- Delete Team User
- Delete User
- Get Escalation Policy
- Get Incident
- Get Schedule
- Get Service
- Get User
- List Escalation Policies
- List Extensions
- List Incidents
- List On Calls
- List Schedules
- List Services
- List Tags
- List Teams
- List Users
- Update Escalation Policy
- Update Incident
- Update Schedule
- Update Service
- Update Team User
- Update User

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_tip.png)

Tip For more information about the API, see the external system's API documentation.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important

For information about specific limitations for connections and third-party connectors, see [MuleSoft for Flow: Integration Limits & Considerations](https://help.salesforce.com/s/articleView?id=platform.automate_flow_considerations_mulesoft_for_flow_limits.htm&release=264.0.0&type=5 "When establishing connections to external systems, keep these limitations in mind.").