---
schema_version: "1"
id: a6d62d67c37704d2f00aa0180d32b4e20da4ac93037ce4c64790f5b52c4d67b1
title: Reassign an Approval Work Item
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_automated_approvals_manage_reassign_work_item.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_manage_reassign_work_item.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5a10bf8bf5e6e76a33c7f4948f64414804ee8af7fa6a5fe284db015640db799
description: Reassign an assigned approval work item to a different user, group, or queue. You can reassign an assigned work item for an approval orchestration that’s still in progress.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Reassign an Approval Work Item

Reassign an assigned approval work item to a different user, group, or queue. You can reassign an assigned work item for an approval orchestration that’s still in progress.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_about_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Flow Approval Processes.">View supported editions for Flow Approval Processes.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d289383e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d289383e61 ">To reassign an approval work item:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d289383e61 ">Approval
              Admin</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d289383e61 ">To complete assigned work:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d289383e61 ">Run Flows</td>

          </tr>
        </tbody>
      </table>

## Open the Approvals App

Use the Approvals app to reassign an approval work item.

1. On the navigation bar, click ![App Launcher icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/resources-global/_corporate/images/app_launcher_icon.png).
2. In the search box, enter approvals, and then select **Approvals**.
    
    The Approvals app opens.
3. On the Home tab in the Approvals app, click the **Review My Approval Work Items** tile.
    
    The Assigned Approval Work Items list view opens.
4. To see available assigned approval work items, from the dropdown list, select **Assigned Approval Work Items**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)
    
    Note The items shown in the list view depend on your access. If you don’t have access to see all approval work items, only approval work items that are currently assigned to you or that you completed are shown.

Reassign an approval work item.

## Open the Approval Work Items List View

Use the Approval Work Items list view to view all approval work items.

1. On the navigation bar, click ![App Launcher icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/resources-global/_corporate/images/app_launcher_icon.png).
2. In the search box, enter approval, and then select **Approval Work Items**.
3. To see assigned approval work items, from the dropdown list, select **Assigned Approval Work Items**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)
    
    Note The items shown in the list view depend on your access. If you don’t have access to see all approval work items, only approval work items that are currently assigned to you or that you completed are shown.

Reassign an approval work item.

## Reassign an Assigned Approval Work Item

Reassign an assigned approval work item to another user, group, or queue. You can’t reassign an approval work item that’s been completed.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note

You can't reassign approval work items from approval steps that require unanimous approval. If a group member or their delegate can't complete their child approval work item, an admin can complete it on their behalf.

1. From the dropdown list for the relevant assigned approval work item, select **Reassign**.
2. In the Reassign Approval Work Item window, select the assignee type and then click **Next**.
3. Select the new assignee, and then click **Next**. If no options are available, click **Back** and select a different assignee type. Or cancel the reassignment.
4. Enter comments for the reassignment and then click **Reassign.**