---
schema_version: "1"
id: 9920d6fb4f0439fe9b18d073110aab04e75908164be8860fe78e4dd71521f427
title: Manage Approval Email Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_automated_approvals_manage_control_email_notifications.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_manage_control_email_notifications.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6bedb815b23b53c668a0ac1a8e7afc1a4a710271a38a21256a08139254036e22
description: By default, a flow approval process sends email notifications to assigned approvers, their delegates, and approval submitters. Use approval email settings to manage emails sent to these groups.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Manage Approval Email Notifications

By default, a flow approval process sends email notifications to assigned approvers, their delegates, and approval submitters. Use approval email settings to manage emails sent to these groups.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_about_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Flow Approval Processes.">View supported editions for Flow Approval Processes.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d351794e61">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d351794e61 "> To edit approval settings: </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d351794e61 ">
              <p> Customize Application
              </p>
              <p>OR</p>
              <p style="margin-bottom:0;">Approval
                Admin</p>
            </td>

          </tr>
        </tbody>
      </table>

For information about the emails sent to approval submitters, approvers, and delegates for approvers, see [Flow Approval Process Notification Emails](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_concepts_approval_user_emails.htm&release=264.0.0&type=5 "By default, a flow approval process sends email notifications to approval submitters, assigned approvers, and approvers’ delegates.").

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note

To send email from Salesforce, Flow Approval Processes requires domain-level and user-level email verification. Email delivery fails if either the user's email address or the email-sending domain is unverified. See [Requirements to Send Email from Salesforce](https://help.salesforce.com/s/articleView?id=xcloud.security_email_verification_requirements.htm&type=5&language=en_US) .

## Control Flow Approval Process Email Notifications Sent to Submitters

A flow approval process sends email notifications to approval submitters. The emails notify the submitter after they’ve submitted an item for approval and after the item has been approved or rejected. Use the Send Approval Submission Status Email Notifications to Submitters setting to control these emails.

1. Access Approval Settings from the Approvals app or from Setup.
    1. From the Approvals app, click **Settings**.
    2. From Setup, in the Quick Find box, search for and select **Approval Settings**.
2. Decide whether to send email notifications to approval submitters.
    - To stop sending email notifications to approval submitters, deselect **Send Approval Submission Status Email Notifications to Submitters**.
    - To send email notifications to approval submitters, select **Send Approval Submission Status Email Notifications to Submitters**.

## Control Approval Work Item Email Notifications Sent to Approvers

An approval step sends email notifications to assigned approvers and their delegates. Use the Send Approval Work Item Assignment Emails to Approvers setting to control these emails.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Approvers and their delegates can complete approval work items from email only if Send Approval Work Item Assignment Emails to Approvers and Enable email approval response are selected. See [Control Email Completion of Flow Approval Processes Approval Work Items](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_manage_control_email_responses_to_approval_work_items.htm&release=264.0.0&type=5 "By default, assigned approvers and their delegates receive email notifications when an approval work item is created or reassigned. When approvers and their delegates receive email notifications, you can make it possible for them to complete approval work items associated with Flow Approval Processes approval submissions by replying to their email notifications.").

1. Access Approval Settings from the Approvals app or from Setup.
    1. From the Approvals app, click **Settings**.
    2. From Setup, in the Quick Find box, search for and select **Approval Settings**.
2. Decide whether to send email notifications to assigned approvers and their designated delegates.
    - To stop sending email notifications to assigned approvers and their designated delegates, deselect **Send Approval Work Item Assignment Emails to Approvers**.
    - To send email notifications to assigned approvers and their designated delegates, select **Send Approval Work Item Assignment Emails to Approvers**.

## Control Approval Work Item Email Notifications for Queue Members

Control who is sent approval work item email notifications when an approval step is assigned to a queue.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_note.png)

Note The Send approval work item emails only to queue members setting has no effect if role hierarchy isn’t enabled. It also has no effect if the Send Approval Work Item Assignment Emails to Approvers setting is deselected.

1. Access Approval Settings from the Approvals app or from Setup.
    1. From the Approvals app, click **Settings**.
    2. From Setup, in the Quick Find box, search for and select **Approval Settings**.
2. Control who receives work item email notifications when a queue is the assignee for an approval step.
    - To limit approval work item email notifications to only queue members and their delegates, select **Send approval work item emails only to queue members**.
    - To send approval work item email notifications to queue members, queue member delegates, and individuals above the queue members in the role hierarchy, deselect **Send approval work item emails only to queue members**.