---
schema_version: "1"
id: f386a610b72eddd0a6dc6cedb3ac930df2c09fc44cc6aafe45b0f8832af4515d
title: Customize Emails to Approvers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_automated_approvals_customize_approver_email_notification.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_customize_approver_email_notification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e6c6f8b856af12f69d56e9a44f00cb05f0c08275fd04f4b63ebaa6c1a5ea655f
description: By default, each time an orchestration run associated with an approval submission creates an approval work item, assigned approvers and their delegates receive a notification. To change the email notification sent to both approvers and their delegates, customize the associated approval step.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Customize Emails to Approvers

By default, each time an orchestration run associated with an approval submission creates an approval work item, assigned approvers and their delegates receive a notification. To change the email notification sent to both approvers and their delegates, customize the associated approval step.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_about_supported_editions.htm&amp;release=264.0.0&amp;type=5" title="Review the supported products and editions for Flow Approval Processes.">View supported editions for Flow Approval Processes.</a></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d295195e59">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d295195e59 ">To open, edit, or create a flow approval process in Flow Builder:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d295195e59 "><span>Manage Flow</span></td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d295195e59 ">To see the Manage All Flow Approval Processes tile:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d295195e59 "><span>Approval
                Designer</span></td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d295195e59 ">To complete assigned approval work items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d295195e59 "><span>Run Flows</span></td>

          </tr>
        </tbody>
      </table>

You must have a flow approval process with an approval step. To create an approval step that sends a custom email notification to approvers and their delegates, see [Create a Step to Interact with Approvers](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_build_create_step_to_interact_with_reviewers.htm&release=264.0.0&type=5 "Create approval steps to assign flow approval processes to specific people, groups, or queues. Approval steps generate work items that assigned approvers can approve or reject with or without running the associated flow. Approvers can complete approval work items via email when you enable email approval response in Process Automation Settings.").

To send all email notifications to approvers and delegates, the Send Approval Work Item Assignment Emails to Approvers in Approval Settings must be selected. See [Manage Approval Email Notifications](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_manage_control_email_notifications.htm&release=264.0.0&type=5 "By default, a flow approval process sends email notifications to assigned approvers, their delegates, and approval submitters. Use approval email settings to manage emails sent to these groups.").

You can customize the content of the initial approver notification email for each approval step, but you can't customize the sender. Flow approval processes send email notifications from the Automated Process User Email Address specified in Process Automation Settings. If you don't specify this setting, Salesforce looks for an organization-wide email address with a purpose of Default No-Reply Address. If that doesn't exist, Salesforce uses any verified organization-wide email address. If no organization-wide email address exists, Salesforce uses the email address of the user running the flow approval process. If the orchestration run associated with the flow approval process runs in system context without a user, Salesforce doesn't send the email.

Use text template resources to generate a unique and personalized subject and body for the custom email. Each approval step can use a different set of text templates.

1. Open the flow approval process that you want to customize.
2. Optional. Create a text template resource that contains the text to use for the subject of the custom email.
3. Optional. Create a text template resource that contains the body to use for the custom email.
4. Edit the approval step.
    
    The Properties panel for the approval step opens.
5. Under Select the Approver, select **Customize notification email**.
    1. For **Subject**, select the text template that contains the subject for the custom email. Or enter a string for your subject.
    2. For **Body**, select the text template that contains the body for the custom email.
6. Save your work.