---
schema_version: "1"
id: d2b066f835c7dd468e1c4acb326fcb0e14be5373e4bba17e6e41c968d0bd7282
title: Tracking Workflows in Agentforce Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_afsc_tracking_workflows.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_afsc_tracking_workflows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f39387f360123bbe5669ad3e1f028b424edfcc0a70c2089bbb4fe824f5863cef
description: Track workflow status, task progress, due dates, and ownership so you can keep work on schedule in Agentforce Operations.
products:
  - Cross Cloud
release: "264"
---
# Tracking Workflows in Agentforce Operations

Track workflow status, task progress, due dates, and ownership so you can keep work on schedule in Agentforce Operations.

### Required Editions

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            <p>This feature is a workspace that’s external to your Salesforce org and requires
              an Agentforce Operations license. </p>
            <p style="margin-bottom:0;">To purchase an Agentforce Operations license, contact your Salesforce account
              executive.</p>
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## What to Track

  
| Tracking Area | What to Review | Why It Matters |
| --- | --- | --- |
| Workflow status | Check whether the workflow is on track or not. | Review workflow statuses in the workflows list view on the Home page. Each stage in the workflow gets a status. The status tells you whether work is progressing. A paused workflow usually needs a decision before tasks can continue. A problem status must be resolved. Learn more about workflow statuses in [Workflow Statuses in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_workflows_statuses.htm&release=264.0.0&type=5 "Understand workflow status values for stages and their color indicators in Agentforce Operations."). |
| Task progress | Review open, in-progress, and completed tasks, plus blocked tasks. | The Stages tab in the workflow helps you find bottlenecks quickly, such as one blocked task preventing downstream tasks from starting. |
| Due dates | Identify overdue tasks and tasks due soon. | Early due-date monitoring helps teams rebalance work, update due times, or escalate before missed deadlines. |
| Owners and assignees | Confirm workflow owner and task assignees for each stage. Escalate as needed. | Clear ownership reduces delays. If work stalls, you can quickly contact the right person or reassign as needed. See [Edit a Running Workflow in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_edit_running_workflow.htm&release=264.0.0&type=5 "Reassign tasks, add tasks, and update task details in a workflow that's running in Agentforce Operations."). |
| Task activity and comments | Read recent updates, comments, and approval notes on key tasks. | Activity history shows decisions and context, which helps avoid duplicate requests and speeds up handoffs. |
| Workflow data quality | Spot missing required values or inconsistent field entries. | Accurate data improves reporting, filtering, and downstream automation behavior. |

## Where to Track Progress

To monitor workflow statuses and filter to the workflows most relevant to you, go to the Home page.

To review stage and task overview information, open a workflow.

To check task-level details, data, and activity history, open a task.

## Tips for Better Tracking

- Use saved views to monitor high-priority workflows.
- Review workflow statuses daily to catch delays early.
- Use comments and updates to keep context with the task.

#### See Also

- [Workflow Statuses in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_workflows_statuses.htm&release=264.0.0&type=5 "Understand workflow status values for stages and their color indicators in Agentforce Operations.")
- [Manage Home Workflow List Views in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_workflows_list_views.htm&release=264.0.0&type=5 "Create, edit, sort, share, and set a default list view to organize workflows in Agentforce Operations.")
- [Pause, Resume, or End a Workflow in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_pausing_ending_workflow.htm&release=264.0.0&type=5 "Pause a workflow to temporarily stop the workflow from running. Then, resume the paused workflow when you’re ready for it to start running again. Or end a workflow to stop it permanently.")