---
schema_version: "1"
id: 038d10eba208b3176bf62ee3cedd540516a8fe9a232a416a70ad93f10d4abce4
title: Work with Tasks Through Email in Agentforce Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_afsc_tasks_complete_via_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_afsc_tasks_complete_via_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9689d103b3c3d3699a0b068bc880fb2b91ae231548043a805d3924b545c25f10
description: Reply to, complete, and approve Agentforce Operations tasks from your email. A summary of the task details and what's required is in the task assignment email. If you're logged in to Agentforce Operations, clicking a button in the email takes you directly to the task in the workspace instead of a web form.
products:
  - Cross Cloud
release: "264"
---
# Work with Tasks Through Email in Agentforce Operations

Reply to, complete, and approve Agentforce Operations tasks from your email. A summary of the task details and what's required is in the task assignment email. If you're logged in to Agentforce Operations, clicking a button in the email takes you directly to the task in the workspace instead of a web form.

### Required Editions

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            <th scope="colgroup" class="slds-cell-wrap" colspan="1" style="text-align:left;vertical-align:top;" id="d19083e39">License Required</th>
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            <td data-label="License Required" class="slds-cell-wrap" style="vertical-align:top;" headers="d19083e39 ">
              <p>This feature is a workspace that’s external to your Salesforce org and requires
                an Agentforce Operations license. </p>
              <p style="margin-bottom:0;">To purchase an Agentforce Operations license, contact your Salesforce account
                executive.</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Complete a Task in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_complete_task_in_app.htm&release=264.0.0&type=5 "Open an assigned task and submit your work directly in Agentforce Operations.")
- [Task Types in Agentforce Operations](https://help.salesforce.com/s/articleView?id=platform.automate_afsc_tasks_configuring.htm&release=264.0.0&type=5 "Choose the task type that matches the work you want to accomplish. Learn how to create standard tasks, approval tasks, and email notification tasks.")

## Add Comments to a Task Through Email

Add comments or ask questions through email without completing, approving, or rejecting a task.

1. Open the email.
2. Click **Reply**.
3. Write your comments in the email.
    
    You can add people to Cc and attach documents as needed.
4. Send the email.
    
    Everyone on the task gets the email and the email content is added to the task's message history.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-agentforce_operations-264-0-0-production-enus/dce314e6-0a31-4a8b-98f7-3d2a3fd02ee2/images/icon_note.png)
    
    Note To exclude content from the task message history, for example, your email signature, add two hyphens (--) before the content you want to exclude.

## Complete a Standard Task Through Email

Complete a standard task through email without logging in to Agentforce Operations.

The options in your task email depend on whether the task has fields to fill out. For either option, you can instead click **Reply**, add comments, and send the email to add comments to the task's activity feed without completing it.

1. Open the task email.
2. If the task has no fields to fill out, click **Reply & complete** and send the email.
    
    Agentforce Operations marks the task as complete.
3. If the task has fields to fill out, click **Complete**.
    
    A web form opens with the fields required to complete the task. If you're logged in to Agentforce Operations, you're taken to the task in the workspace instead.
4. Fill out the form.
5. Click **Complete**.
    
    Agentforce Operations marks the task as complete.

## Approve or Reject a Task Through Email

Approve or reject an approval task through email without logging in to Agentforce Operations.

1. Open the task email.
2. Click **Approve** or **Reject**.
    
    A web form opens. If you're logged in to Agentforce Operations, you're taken to the task in the workspace instead.
3. Fill out any fields on the form.
    
    If the approval task requires comments when rejecting, the form requires a comment to proceed.
4. Click **Approve** or **Reject**.
    
    Agentforce Operations marks the task as approved or rejected.