---
schema_version: "1"
id: 9d7df5057b8780b1ec2d27f689346f926cf17c327757b7ce4ef0d6f5660fedfc
title: Report a Problem with a Task in Agentforce Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_afsc_report_problem_task.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_afsc_report_problem_task.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a69548ad43480dcffe5fa02e948848e231704c0abea8fcf131556c2d509e4873
description: Flag an in-progress task that has an issue so the workflow owner and other stakeholders know that the task needs attention in Agentforce Operations.
products:
  - Cross Cloud
release: "264"
---
# Report a Problem with a Task in Agentforce Operations

Flag an in-progress task that has an issue so the workflow owner and other stakeholders know that the task needs attention in Agentforce Operations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="1" style="text-align:left;vertical-align:top;" id="d9049e39">License Required</th>
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            <td data-label="License Required" class="slds-cell-wrap" style="vertical-align:top;" headers="d9049e39 ">
              <p>This feature is a workspace that’s external to your Salesforce org and requires
                an Agentforce Operations license. </p>
              <p style="margin-bottom:0;">To purchase an Agentforce Operations license, contact your Salesforce account
                executive.</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d9049e73">Role or Access Needed</th>
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            <td data-label="Role or Access Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d9049e73 ">To report a problem with a task in Agentforce Operations:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d9049e73 ">Log in access</td>

          </tr>
        </tbody>
      </table>

You can only report a problem on a task that's in progress or overdue.

When a task has an issue, report a problem to alert the workflow owner. Reporting a problem changes the workflow's status to Problem on the Home page so it's visible to anyone tracking the workflow.

1. In the navigation sidebar, click **Home**.
2. Find the workflow that contains the problematic task and open it.
3. Open the task that has the issue.
4. Click **Report a problem**.
5. Enter a description of the problem and click **Report problem**.
    
    The task is flagged with a problem indicator and the workflow's status changes to Problem on the Home page.