---
schema_version: "1"
id: 0fbc4d4bd715de8cbcdfe6d126ea2032f3a56733334a3fbdc45255fb428fcf0c
title: Notification Triggers in Agentforce Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_afsc_notifications_reference.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_afsc_notifications_reference.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 27161ce0c8f9b54d296d3b54d8d61a6921ab9a85402faebaf59d328d8f6b61e4
description: Reference the events that trigger email notifications in Agentforce Operations, and which users receive each notification.
products:
  - Cross Cloud
release: "264"
---
# Notification Triggers in Agentforce Operations

Reference the events that trigger email notifications in Agentforce Operations, and which users receive each notification.

### Required Editions

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            <p>This feature is a workspace that’s external to your Salesforce org and requires
              an Agentforce Operations license. </p>
            <p style="margin-bottom:0;">To purchase an Agentforce Operations license, contact your Salesforce account
              executive.</p>
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## Email Notifications

The following events trigger email notifications. The columns show which users receive each notification.

    
| **Event** | **Workflow Owner** | **Workflow Creator** | **Task Assignee** | **CC'd User** |
| --- | --- | --- | --- | --- |
| Workflow created | Yes | No | No | No |
| Child workflow created | Yes | No | No | No |
| Approval task starts | No | No | Yes | No |
| Standard task starts | No | No | Yes | No |
| Automation task starts | No | No | No | No |
| Approval task completes | Yes | No | Yes | No |
| Standard task completes | Yes | No | Yes | No |
| Automation task completes | No | No | No | No |
| Task message posted | Yes | No | Yes | Yes |
| Task escalated | No | No | Yes | No |
| Problem reported | Yes | No | Yes | No |
| Workflow paused | Yes | No | Yes, if configured | No |
| Workflow ends | Yes | No | Yes, if configured | No |

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-agentforce_operations-264-0-0-production-enus/dce314e6-0a31-4a8b-98f7-3d2a3fd02ee2/images/icon_note.png)

Note Automation tasks never trigger notifications. Agentforce Operations automatically sends a task alert when a task assigned to you becomes overdue. Task alerts are sent once when the task passes its due date and can't be turned off.