---
schema_version: "1"
id: e03b8f85c4e2c145d59654c101f27bda6292d58d534758aa307b101592be707d
title: Flash Agent in Agentforce Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/automate_afsc_ai_agent_flash.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.automate_afsc_ai_agent_flash.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c0f39f35971abf713bd4dcbeac8566f3aade29e39384ca52c19d3c412bee45b7
description: Use the Agentforce Operations Flash Agent to route and triage work, approve or reject tasks, extract simple information from documents, and fill out forms.
products:
  - Cross Cloud
release: "264"
---
# Flash Agent in Agentforce Operations

Use the Agentforce Operations Flash Agent to route and triage work, approve or reject tasks, extract simple information from documents, and fill out forms.

### Required Editions

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            <p>This feature is a workspace that’s external to your Salesforce org and requires
              an Agentforce Operations license. </p>
            <p style="margin-bottom:0;">To purchase an Agentforce Operations license, contact your Salesforce account
              executive.</p>
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## When to Use the Flash Agent

Use for quick and simple decision making. The Flash Agent is optimized for speed and scale. It has no specialized tools and relies solely on large language model reasoning, which makes it well suited to simple decision-making.

## What Rules-Based Decision-Making Means

Rules-based decision-making means that the Flash Agent follows explicit criteria that you provide in the task description to select a result. For best results, define clear conditions and expected outputs, such as what qualifies as high priority versus low priority.

If rules are vague or conflicting, results can be inconsistent. Keep rules specific, ordered, and easy to evaluate.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-agentforce_operations-264-0-0-production-enus/dce314e6-0a31-4a8b-98f7-3d2a3fd02ee2/images/icon_tip.png)

Tip To capture the agent's reasoning, add a text field to the task and ask the agent to explain why it made the decision.

## Capabilities

  
| Capability | Description | Example |
| --- | --- | --- |
| Rules-based decision making | Perform routing or triage based on a defined set of criteria. | Route incoming emails to Support, Finance, or Legal based on issue type. |
| Rules-based document tasks | Classify or triage files by evaluating document or image content with simple logic. | Classify package damage as water damage, shortage, physical damage, or no damage. |
| Task approval or rejection | Approve or reject tasks by using rules provided in the task description. | Approve only if invoice price equals contract price. |
| Data extraction from text fields | Extract structured values from unstructured text. | Extract claim type, claim date, and claim amount from an email body. |
| Large form prefill | Fill many requested fields to pre-populate forms for human review. | Pre-populate a supplier onboarding form from a supplier information PDF. |