---
schema_version: "1"
id: 636cc355042ea8fb77b546dbba424c0c94f9ee6809efa1a68dd83aac9e5ada66
title: Re-Authentication for the Archive Managed Package
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/archive_o_reauthentification_for_archive.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.archive_o_reauthentification_for_archive.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 221112f0d35b56541cc91c33488be24c1f83202f5f2b13cb05c51cef3103aef3
description: Re-authentication methods vary depending on the Archive managed package version installed.
products:
  - Security
  - Salesforce Platform
release: "264"
---
# Re-Authentication for the Archive Managed Package

Re-authentication methods vary depending on the Archive managed package version installed.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note This content relates to Archive. For Salesforce Archive, see [Store Data Externally with Salesforce Archive](https://help.salesforce.com/s/articleView?id=xcloud.archive_overview.htm&type=5&language=en_US).

To ensure you're using the latest features and enhancements, we recommend upgrading to the most recent package. For more details, refer to [Access to Own Products.](https://support.owndata.com/s/article/Access-to-Own-Products-43191#idm53)

Follow the steps based on your installed package version.

## Re-Authenticate from Archive Package 19 and Later

1. Go to Archive Settings and select **Authenticated User**.
2. Click **Change Authenticated User**.
    
    You're redirected to your Salesforce org to sign in using your credentials.

## Re-Authenticate from Archive Package 18 and Previous Versions

1. Click the **Settings** gear icon on the Own Archive Home Page.
2. Go to Integration User and click **Change Integration User**.
    
    You're redirected to your org to sign in using your credentials.

## Re-Authenticate Without Access to Settings

If you can't see or access Archive Settings:

1. Open the App Launcher in your org.
2. Search for and select **Archive Configurations**.
3. Locate the existing `OB_URL` within the Archive Configurations and delete it.
4. Go to the Archive Home Page tab.
5. From the Welcome screen, select the same **Region** you were connected to previously.
6. Click **Get Started**.
7. Sign into your org.

## Troubleshoot OAuth and Connected Apps Access Blockages

If you encounter unexpected behavior or access blockages when authenticating the Archive app, resolve OAuth and Connected Apps issues.

Symptoms of OAuth access blockages include:

- Archive dashboard is inaccessible
- Connected App shows blocked actions in OAuth Usage
- Can't access Archive after permission updates

1. In Setup, go to **Connected Apps** | **Connected Apps OAuth Usage**.
2. In the Search field, enter Archive, then select your Archive app.
3. Verify that all actions associated with the app are unblocked.
    
    If you see blocked actions, select them and click **Unblock**.
4. Review the Connected App policies and verify that the System Administrator and Integration User profiles are listed under **Permitted Users**.
    
    If these profiles are missing, add them to the permitted users list.
5. Re-authenticate the Archive app.
    
    Follow the steps in [Re-Authenticate from Archive Package 19 and Later](https://help.salesforce.com/s/articleView?id=platform.archive_o_reauthentification_for_archive.htm&release=264.0.0&type=5) or [Re-Authenticate from Archive Package 18 and Previous Versions](https://help.salesforce.com/s/articleView?id=platform.archive_o_reauthentification_for_archive.htm&release=264.0.0&type=5) depending on your package version.
6. From the App Launcher, open **Archive** and verify that the dashboard loads without errors.
7. If the issue persists, verify that the Authenticated User has the Archive App Admin permission set assigned.

The Archive app is now accessible, and OAuth actions are unblocked.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-own_from_salesforce-264-0-0-production-enus/8ac98673-ede2-4046-a41e-2d5c846f24ff/images/icon_note.png)

Note Permission changes can invalidate OAuth tokens. After updating permission sets or the Authenticated User profile, complete these troubleshooting steps before contacting support.