---
schema_version: "1"
id: 7da0c5b59b17f08e29f2551ba00f64da8d5949454c0c090f5a12fa6dcee04b50
title: Respond to an Approval Request from a Classic Approval Process via Email
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/approvals_processing_approval_requests_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=platform.approvals_processing_approval_requests_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 443ba33b0c275d9aa7106cde4dbd87b37544d1b8c8a131106b063fc582b50eb5
description: If your admin enabled email approval response, you can approve or reject requests by responding to the email notification. It doesn’t matter which Salesforce experience or mobile email client you’re using. Delegated approvers can also respond to approval requests by email.
products:
  - Flow Builder
  - Salesforce Platform
release: "264"
---
# Respond to an Approval Request from a Classic Approval Process via Email

If your admin enabled email approval response, you can approve or reject requests by responding to the email notification. It doesn’t matter which Salesforce experience or mobile email client you’re using. Delegated approvers can also respond to approval requests by email.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class="" id="approvals_processing_approval_requests_email__d5625e54"><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d311922e75">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d311922e75 ">To respond to an approval request via email:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d311922e75 ">API Enabled</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png)

Important Try [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals.htm&release=264.0.0&type=5 "As your company grows, so does the complexity of your approvals, often requiring input from multiple people in different departments across different time zones. This complexity can mean that you spend more time waiting for each person to complete their review in the right order. Flow Approval Processes helps you coordinate multistep reviews that involve users, systems, and conditional paths."), a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs.

Email approval response works in all languages that Salesforce supports. The response word or phrase is checked using the current user language dictionary. If no matches are found, the response word or phrase is checked in all other language dictionaries.

1. In the first line of your reply to the email notification, enter one of the supported response words.
    
    Periods and exclamation marks are allowed at the end of the word.
    
     
    | Approval Words | Rejection Words |
    | --- | --- |
    | approve | reject |
    | approved | rejected |
    | yes | no |
2. Optionally, in the second line of your reply, add comments.
3. Send the email.

#### See Also

- [Classic Approval Processes User Preferences](https://help.salesforce.com/s/articleView?id=platform.approvals_change_approval_user_pref.htm&release=264.0.0&type=5 "Identify a delegated approver and control whether you receive approval request emails.")
- [Approval Requests from Classic Approval Processes for Users](https://help.salesforce.com/s/articleView?id=platform.approvals_users.htm&release=264.0.0&type=5 "Your admin can set up classic approval processes that let you and other users submit records for approval, which results in approval requests.")