--- schema_version: "1" id: 799c66809ca045c9f36490a09acb9ff6e3667774e862ab7bb16734ff7a31707b title: Let Users Respond to Approval Requests from Classic Approval Processes by Email collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/platform/264-0-0/approvals_email_parent.md canonical_url: https://help.salesforce.com/s/articleView?id=platform.approvals_email_parent.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: f7145810baaf92fa5ad78f5e12b036506544fcd61dfcf930d5bdd5bd61442144 description: If the email notification includes all the information that an approver needs to make a decision, enable email approval response. That way, a user can simply reply to the email notification. products: - Flow Builder - Salesforce Platform release: "264" --- # Let Users Respond to Approval Requests from Classic Approval Processes by Email If the email notification includes all the information that an approver needs to make a decision, enable email approval response. That way, a user can simply reply to the email notification. ### Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-platform-platform_automation-264-0-0-production-enus/60568438-ec7e-4665-acd1-7c80dcbe60d5/images/icon_important.png) Important Try [Flow Approval Processes](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals.htm&release=264.0.0&type=5 "As your company grows, so does the complexity of your approvals, often requiring input from multiple people in different departments across different time zones. This complexity can mean that you spend more time waiting for each person to complete their review in the right order. Flow Approval Processes helps you coordinate multistep reviews that involve users, systems, and conditional paths."), a modern alternative to Classic Approval Processes. This new feature provides a more flexible, user-friendly flow-based interface, and it can trigger on record changes, supporting Apex extensibility and detailed logging for compliance and audit trails. It supports dynamic routing based on data and business rules, unlike Classic Approval Processes, which are tied to specific objects and offer limited support for processes by using conditions. With Flow Approval Processes, you can monitor submitted records and quickly identify bottlenecks, giving you unprecedented visibility into approval workflows. And, like Classic Approval Processes, Flow Approval Processes don’t consume automation credits or orchestration runs. - **[Considerations for Email Approval Response in Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_email_limitations.htm&release=264.0.0&type=5)** Before you enable the ability to act on approvals via email, review how email works with your classic approval processes. - **[Default Template for Email Approval Response used by Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_email_default.htm&release=264.0.0&type=5)** When you enable email approval response, Salesforce uses a default email template for classic approval processes—unless you specify a custom email template. - **[Enable Email Approval Response for Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_email.htm&release=264.0.0&type=5)** After you’ve reviewed the considerations and prepared the right template, flip the switch that lets users respond to approval requests directly from their email. #### See Also - [Control Email Completion of Flow Approval Processes Approval Work Items](https://help.salesforce.com/s/articleView?id=platform.automate_automated_approvals_manage_control_email_responses_to_approval_work_items.htm&release=264.0.0&type=5 "By default, assigned approvers and their delegates receive email notifications when an approval work item is created or reassigned. When approvers and their delegates receive email notifications, you can make it possible for them to complete approval work items associated with Flow Approval Processes approval submissions by replying to their email notifications.") - [Prepare Your Org for Classic Approval Processes](https://help.salesforce.com/s/articleView?id=platform.approvals_prep_org.htm&release=264.0.0&type=5 "Make sure that your users can submit their records for approval using classic approval processes, and consider how you can make it easy for approvers to respond to approval requests.") - [Let Users Respond to Classic Approval Process Requests from Chatter](https://help.salesforce.com/s/articleView?id=platform.approvals_chatter.htm&release=264.0.0&type=5 "If your users don’t need in-depth information to decide how to respond to an approval request, enable Approvals in Chatter. That way, they don’t have to leave their feed to continue with their day-to-day tasks.")